Carissa Thomas

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Carissa Elaine Thomas

283 Hobsonville Road

Hobsonville

Auckland

• System Implementation
• Analytical thinker
• Communication skills
• Proven problem solver
• Incident Management
• Experience in Anti Money Laundering (AML) & Counter Financial Terrorism (CFT) from a customer onboarding perspective
• Excellent track record and time management
• Policy Implementation
• Workforce Management
• Customer Relationship Management (CRM)
• Complex Problem-Solving
• Effective Communication
• Process Improvement
• Risk Management
• Quality Assurance
• Emergency Response
• Documentation and Reporting
• Employee Coaching and Mentoring
• Managing Operations and Efficiency
• Problem Resolution

• Written and verbal English to a high standard
• Fluent in New Zealand Sign Language

• Accurate
• Loyal
• Dedicated
• Trustworthy
• Reliable
• Self-motivated
• Fluid and adaptable

• Horse of the Year title holder (pre)
• New Zealand National Champion (pre)
• Member of New Zealand 2012 London Paralympics Team

I am an experienced financial services industry professional; I have had a successful and progressive career, and have utilised my time within the industry to gain a valuable and transferable set of skills, through the varying roles I have had. These stand me in good stead to develop my skill set further, whilst bringing immediate and strategic value to a future role.

As a mature, confident person I am able to develop and maintain successful working relationships, with both customers and staff. I possess an excellent ability to motivate others; coupled with the ability to communicate comfortably at all levels, therefore ensuring an excellent working environment for all members of the team to perform at their bests. I pride myself on my loyalty and dedication and ability to successfully problem solve without constant direction, with a clear, logical mind. I have a great eye for detail, and my drive is to see things through to completion. I am eager to learn, and I enjoy overcoming challenges.

My strong interest in sport and health motivated me to become the integral support person for an Auckland based Paralympian, which culminated in my inclusion in the New Zealand Paralympic team, assisting this athlete at the London 2012 Paralympic Games. My personal pursuits and passion are in equestrian sports, and I have achieved some regional and national titles in this discipline, it requires the fitness, dedication and training that I enjoy, and apply the same methodical and professional approach to everything in my life.

Jennifer Hill-Mackintosh

Senior Customer Response Manager - Resolution Life

Phone : 021 226 6782

Gerald Joe

Head of Legal, New Zealand and Chapter Lead, External Dispute Resolution - Resolution Life

Phone : 027 886 0789

Kedra Egan 

Chapter Lead, Line 1 Risk - Resolution Life

Phone : +61 437 609 668