Summary
Overview
Work History
Education
Skills
Life Outside Of Work
Timeline
Generic

Carl Johnstone

Wellington,WGN

Summary

Highly adaptable professional with a proven ability to quickly grasp and master new systems. Meticulous and detail oriented, I excel in accurately handling data entry and maintenance tasks. Exceptional communication skills enable me to effectively convey information and collaborate with diverse teams. My excellent time management ensures efficient workflow and prompt delivery of results. I am driven by a passion for service improvement and possess strong problem-solving skills. A dedicated team player, I am adept at following instructions and working collaboratively towards shared goals. My ability to be flexible with working hours and my upbeat, positive personality contribute to a harmonious work environment. Even under pressure, I maintain a calm and professional demeanor, allowing me to perform at my best.

Overview

26
26
years of professional experience

Work History

Property Manager

Quinovic
07.2023 - Current
    • Managed 120+ properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
    • Handled tenant issues promptly and appropriately, calling in contractors, and other support services within given timeframes.
    • Introduced prospective tenants to properties available and performed viewings of premises.
    • Fostered positive relationships with tenants and property owners, ensuring clear communication and prompt resolution of any disputes.
    • Conducted quarterly property inspections at every property, identifying areas for improvement and proactively addressing potential future issues.
    • Coordinate with contractors to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
    • Had full use of a company car

Office Administrator & Customer Service

The Tyre Clinic
10.2021 - 07.2023
  • Managing the day-to-day scheduling of jobs/bookings to maximise efficiencies and utilise staff time.
  • Invoicing
  • Cash handling
  • Customer focused using phone, email or in-person.
  • Stock control (incoming/ outgoing).
  • Key holder – opening and closing of the premises.
  • Efficiencies in my customer service management has attributed to Increased sales by 30% in the first year.

Real Time Operator / Technical Operations Adviser

Waka Kotahi NZ Transport Agency
08.2016 - 10.2021
  • Company Overview: WTOC is the Wellington Transport Operation Centre responsible for real-time incident management across NZ state Highways.
  • Management of the three Wellington tunnels – I was the first Technical Operations Advisor to work on this portfolio, so was responsible for establishing processes and training documents for the role.
  • Working with external stakeholders such as Fulton Hogan to establish tunnel closures, maintenance, and communication plans.
  • Produce regular reports/data for Senior Management in relation to incidents, risk and issue management and road closures.
  • Customer Focus – External and Internal.
  • Training Staff.
  • Responsible for running WTOC Presentations.
  • Monitoring, Informing, Managing & Optimising the Network using several systems.
  • Responding well under pressure and in a timely manner to incidents some which included fatalities and closure to the State Highway network for a number of hours.
  • An appreciation of a rich, multi-cultural environment.
  • I was the first person to receive one of their newly introduced rewarding benefits, rewarding staff for being their best.
  • I created the staff photo wall, as a way of visitors knowing who we were.
  • WTOC is the Wellington Transport Operation Centre responsible for real-time incident management across NZ state Highways.

Owner Operator

That Dj
01.2009 - 08.2016
  • This was a start-up business, initially I ran events for family and friends – parties, weddings etc….. through word of mouth this grew into a successful business and during peak season I would have one event per week.
  • Some of the bigger events included:
  • Lumino the Dentists Christmas parties
  • Russell McVeagh Christmas parties and their mid-year functions for graduates
  • Wellington Girls College Formal
  • Back-up DJ at The Grand
  • Responsibilities:
  • Customer Service
  • Taking a brief from customers
  • Creating playlists
  • Managing travel and accommodation
  • Setting up and packing up of gear
  • Reading the crowd and anticipating needs and changes to playlists while at events
  • Document management
  • Anticipating trends
  • Marketing
  • Accounts

Customer Service Consultant

BNZ – Bank of NewZealand
05.2008 - 08.2016
  • End of day Balancing
  • Monitoring and maintaining high levels of customer service.
  • Upselling products to make customers and meeting targets.
  • Using my initiative to overcome problems & complaint handling.
  • Assist customers with all daily banking enquires, Depositing, Withdrawing & International transactions.
  • Attend regular training programs such as: Current Financial Affairs, New Products & Promotions
  • Taking initiative to improve processes.
  • Contributed to winning Top Shop – Retailer of the year.
  • Assisted to running BNZ business evenings.

Floating Manager for Banks Group

Banks Shoes
10.2007 - 05.2008
  • Manager across ten stores
  • Building relationships with staff and clients
  • Recruitment
  • Responsible for Timesheets
  • Set daily targets and supporting all staff to meet them.
  • Maintaining a positive relationship with Head Office
  • Responsible for creating an upbeat environment that is fast paced and fun to work in
  • Stock Control (incoming / outgoing)
  • Managing Stock takes
  • Daily/Weekly meetings

Assistant Manager / Manager

Barkers Men's Clothing
06.1999 - 10.2007
  • Sole charge
  • Recruitment
  • Responsible for wages
  • Rosters
  • Managing Stock takes
  • Maintaining and monitoring high levels of customer service
  • Assisting company with new computer system and software updates
  • Motivate and drive all staff to meet all targets
  • Responsible for creating an upbeat environment that is fast paced and fun to work in
  • Maintaining the store to Head Office requirements
  • Stock Control (incoming / outgoing)
  • Up to date communication with Mall Management
  • Westfield Queensgate Award for Top Shop 2003

Education

Drama -

New Zealand College of Performing Arts
Dunedin

Skills

  • Ability to Learn New Systems
  • Management of Staff
  • Leadership experience
  • Negotiation & Problem solving skills
  • Attention to Detail
  • Strong Communication
  • Ability to absorb new information quickly
  • Proactive & Positive approach
  • Team player
  • Excellent Time Management
  • Ability to Follow Instructions
  • Upbeat & Positive Personality
  • Calm & Professional Under Pressure
  • Process improvement
  • Change Management
  • Customer service-focused

Life Outside Of Work

  • Family
  • Photography
  • Theatre
  • Music
  • Gym
  • Food

Timeline

Property Manager

Quinovic
07.2023 - Current

Office Administrator & Customer Service

The Tyre Clinic
10.2021 - 07.2023

Real Time Operator / Technical Operations Adviser

Waka Kotahi NZ Transport Agency
08.2016 - 10.2021

Owner Operator

That Dj
01.2009 - 08.2016

Customer Service Consultant

BNZ – Bank of NewZealand
05.2008 - 08.2016

Floating Manager for Banks Group

Banks Shoes
10.2007 - 05.2008

Assistant Manager / Manager

Barkers Men's Clothing
06.1999 - 10.2007

Drama -

New Zealand College of Performing Arts

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Carl Johnstone