CARL LAYTON
Saint Kilda,OTA
Summary
My working background started in Baking when i was 16 years old working my way up from trainee to managing departments in the UK. I moved to Australia in 2006, and worked in Baking again until 2010 when i started working at Sydney Airport as a Ramp supervisor. Working at the airport was a change of career for which which i have enjoyed. In August 2023, i moved with my wife to Dunedin to be near our Son, Daughter in law and Grandson. I am again working in Baking , but am looking for a change and better work hours to fit in with family. I can adapt to different situations, work with people on many levels, and commit to a job, including being happy to do any training required.
Overview
16
16
years of professional experience
Work History
BAKER
New World Mosgiel
09.2023 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Ramp Supervisor
Menzies Aviation
05.2010 - 08.2023
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Maintain accurate records of all ramp activities for reporting purposes.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Checked cargo and baggage for security to meet TSA regulations.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Covered cargo handling needs with well-organized employee schedule and well-trained staff.
Hire Car Driver
Local Car Services
01.2010 - 06.2010
- Improved customer satisfaction by providing timely and efficient transportation services.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Increased repeat business through exceptional communication skills and friendly demeanor.
- Maintained accurate records of trips, mileage, and expenses for accurate billing and reporting purposes.
Bakery Manager
Coles Bondi Junction
10.2007 - 12.2009
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
Education
Certificate in Bakery - Baking
Birmingham College Of Food Technology
Birmingham, UKSkills
- Food Safety
- Customer Service
- Kitchen Equipment Operation
- Kitchen Safety
- Stock Rotation
- Traditional Baked Goods
- Opening and Closing Duties
- Team Player
- Product Presentation
- Food Safety and Sanitation
- Quality Control
- Adaptability
Affiliations
- Spending time with family now we are in the same country.
- Watching football.
Timeline
BAKER
New World Mosgiel
09.2023 - Current
Ramp Supervisor
Menzies Aviation
05.2010 - 08.2023
Hire Car Driver
Local Car Services
01.2010 - 06.2010
Bakery Manager
Coles Bondi Junction
10.2007 - 12.2009
Certificate in Bakery - Baking
Birmingham College Of Food Technology
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