Carl Wainhouse
Browns Bay,AUK
Summary
A enthusiastic and dedicated professional who is passionate about people, culture, leadership and driving for strong results.
Is can able to communicate at all levels, with the ability to build positive relationships both internally and externally.
Has broad range of experience including various roles within FMC, including people management, recruitment, and coaching.
A trustworthy, hardworking, and a person who has a positive can-do attitude.
Overview
21
21
years of professional experience
Work History
Manager Direct Retail NZ
Phillip Morris International
04.2023 - Current
- Streamlined internal processes for improved communication between departments, increasing operational efficiency.
- Facilitated regular meetings with sales representatives to review performance metrics and provided coaching on best practices.
- Developed robust training programs for the sales team, resulting in increased productivity and client satisfaction.
- Improved sales performance by implementing strategic plans and establishing key relationships with clients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager Commercial Org. Development
Phillip Morris International
04.2020 - 04.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills of both junior employees and people leaders.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Lead NZ to be the leading Market across Asia for online learning modules during Covid-19 pandemic.
National Field Sales Manager
Philip Morris International
09.2017 - 01.2020
- Optimized sales territories to maximize coverage and increase efficiency, positively impacting overall revenue growth.
- Leveraged CRM tools to monitor and analyze sales data for the purpose of identifying key trends, uncovering areas for improvement, and making informed strategic decisions.
- Facilitated regular meetings with sales representatives, and field Managers (4) , to review performance metrics and provide coaching on best practices for success in the field.
- Expanded market share by identifying new business opportunities and executing targeted marketing strategies.
- Identified gaps in market coverage and developed strategies to fill those areas, driving territory expansion efforts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with regional sales managers to identify selling hurdles and offered insight into best remedy.
City Head
Phillip Morris International
01.2016 - 09.2017
- Navigated complex regulatory frameworks effectively, ensuring compliance across all city departments and functions.
- Increased city efficiency by streamlining processes and implementing new technologies.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Area Manager
Phillip Morris International
10.2015 - 09.2016
- Led team of 8 employees to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Trade Marketing Executive
Philip Morris International Inc.
10.2015 - 09.2016
- Conducted comprehensive market research to gain insights into consumer behaviours and competitor activities, informing strategic decisions.
- Organized successful product launches by coordinating with internal departments, external suppliers, and retail partners.
- Provided valuable input during new product development stages, ensuring alignment with target consumers'' preferences and needs.
- Optimized return on investment with careful budget management and cost-effective promotional activities.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Territory Sales Manager
Philip Morris International Inc.
01.2014 - 09.2014
- Increased sales revenue by developing and implementing strategic territory plans.
- Monitored competitor activities across NZ, adjusting sales strategies as needed to maintain a competitive edge.
- Carefully analyzed data to determine most effective sales strategies.
- Negotiated contracts with vendors and suppliers, securing favourable terms for the company.
- Mentored junior sales team members, sharing best practices and fostering a positive work environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Implemented systems and procedures to increase sales.
Territory Sales Representative
DB Breweries
01.2003 - 01.2013
- Organized successful promotional events within all 8 territories across Auckland that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Boosted sales in North Shore territory by 135% YTD above all other territories year on year, whilst developing and maintaining strong relationships with key clients.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Long Bay College
Auckland, NZ12.2000
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Performance Management
- Staff Training and Development
- Hiring, Training and Development
Timeline
Manager Direct Retail NZ
Phillip Morris International
04.2023 - Current
Manager Commercial Org. Development
Phillip Morris International
04.2020 - 04.2023
National Field Sales Manager
Philip Morris International
09.2017 - 01.2020
City Head
Phillip Morris International
01.2016 - 09.2017
Area Manager
Phillip Morris International
10.2015 - 09.2016
Trade Marketing Executive
Philip Morris International Inc.
10.2015 - 09.2016
Territory Sales Manager
Philip Morris International Inc.
01.2014 - 09.2014
Territory Sales Representative
DB Breweries
01.2003 - 01.2013
High School Diploma -
Long Bay College
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