Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carla DAMONS

Hamilton,WKO

Summary

PERSONAL STATEMENT I strive to be successful in the roles appointed to me, always looking at the vision of the company and how best to align my skills and experience to contribute to it. I have been fortunate to gain experience in large organizations and am always striving to excel in all that I do. I have been known to be a great asset to the company in which I affiliate with. I am hardworking, honest, and reliable. I ensure that I get the job done to the best of my ability. KEY ATTRIBUTES Honesty and high integrity values Analytic and strategic thinking Good communication and interpersonal skills Continuous development and the ability to learn and influence Team player Leadership capability and ability to motivate people CAREER HISTORY Company Name: CMC DIGITAL IMPACT - Contract work Creating FB and Instagram ad campaigns for companies s Lead Generation Content creation Copywriting Research Company Name: Acc Position Held: My first position was in the contact center, I then moved to Service needs Assessment, my last position in ACC was in Recovery admin

Overview

16
16
years of professional experience
1
1
Certification

Work History

Digital Content Creator

CMC Digital Impact
04.2023 - Current
  • Creation of Ad campaigns on Meta Business Suite for Facebook and Instagram, Ads optimization, content creation, copywriting, research, generating leads for companies to get new clients and customers. creating ads for traffic, engagement, awareness , conversations or sales for small to medium sized companies. sending clients reports of ads performance , follow up emails to companies, sending businesses I work with my Foundations Document - to get all the information I need to start the project, sending proposals to potential clients.
  • Applied current editing and photography tools to tell great stories.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Created dynamic graphics and pieces to increase website and social media traffic.
  • Developed original content using social listening and independent sources.

Service Needs Assessor

Accident Compensation Corporation, ACC
10.2018 - 12.2022
  • Contact center - answering daily calls from clients, vendors, doctors, and physios on clients' claims and injuries assisting with queries, meeting targets, keeping KPIs, client details given to doctors, privacy checks
  • Service needs assessment - interviewing clients daily and deciding if ACC would cover them for payments, interviews were 20 mins a client - from asking about work duties home set up, details of how their injuries occurred, weekly pay, employer details, and typing all this information while doing the interview on the phone, in
  • Recovery Admin my duties -were to book flights, set up home help, equipment help, general queries, setting up transport for clients, general admin work, posting, making copies, invoices, emailing, answering general calls from clients
  • Ref: Maria Johnston - 0272148582

Admin Support

The Roofing Store
03.2018 - 06.2018
  • Completing work orders on NetSuite for stock that has been processed, Data entry, answering calls, raising purchase orders adding daily sales in reports stationary and office supplies, couriering, emailing, etc
  • Customer service

Admin clerk

British American Tobacco
01.2013 - 11.2013
  • Typing of motor claims and non-motor claims, travel arrangements, large Switchboard operation, filing, faxing, emailing clients, handling post, confirmation of employment Incoming and outgoing, customer service filling out of staff leave forms basic hr.

Admin, Debt Collector

Anders Attorneys
01.2012 - 12.2012
  • Customer Service, typing emails and clients' information on the system, calling clients to pay debts

AC Nielsen Marketing Media
11.2009 - 12.2011
  • Switchboard answering customer calls, general admin, ordering office stock stationery and food supplies, keeping track of stock, invoice checking, handling petty cash, setting up meetings, data capturing

Receptionist

01.2008 - 10.2009
  • Answering clients calls, making appointments, receiving clients, filing

Education

Digital Marketing

Digital Marketing School
06.2022

Skills

Content creation

Social media marketing

Email Marketing

Paid Advertising

Lead Magnet Creation

Data Analysis

Communication skills

Customer Service

Project Management

Strategic thinking

Networking

Certification

Business Administration & Secretarial Digital Marketing COMPUTER SKILLS Ms Office Word Internet Excel PowerPoint Access Lotus Notes Email Salesforce EOS

Timeline

Digital Content Creator

CMC Digital Impact
04.2023 - Current

Service Needs Assessor

Accident Compensation Corporation, ACC
10.2018 - 12.2022

Admin Support

The Roofing Store
03.2018 - 06.2018

Admin clerk

British American Tobacco
01.2013 - 11.2013

Admin, Debt Collector

Anders Attorneys
01.2012 - 12.2012

AC Nielsen Marketing Media
11.2009 - 12.2011

Receptionist

01.2008 - 10.2009

Digital Marketing

Digital Marketing School
Carla DAMONS