Carla Engelbrecht
Hamilton,Ngahinapouri
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Sales Support / Receptionist
Demolition Traders
03.2023 - 08.2023
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Back up to our yard sales team as and when required, including post-sale customer
support and follow-up - Calculating cost & retail freight charges
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
Centre Administrator
BestStart Huntington
04.2022 - 02.2023
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
- Implemented centre policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Coordinated staff schedules and managed payroll to maintain appropriate staffing levels while controlling labor costs.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Enhanced parent satisfaction through open communication channels and timely response to inquiries.
- Maintain and implement accounting procedures and processes that we all can be proud of!
• Manage and ensure timely delivery of reports, feedback and reviews.
• Champion the administration of our centre bookings and payment methods with accurate and
timely information shared with our families/whanau.
• Support centre operations on all levels, you will get to help with childcare, cooking, shopping and
more!
Dispatch Support and Accounts Administrator
McLeod Hiabs and Cranes Hamilton
01.2021 - 03.2022
- Responsible for all administration in dispatch
- Logistical coordination support on each job
- Daily Invoicing for cash customer and trade customers
- Cash customer dept collection
- Quotations
- Maintaining fleet maintenance schedule
- Call centre assist
- Tracking Drivers on an hourly basis and update customers on collections/deliveries
- Monitoring and administer the compliance of vehicle eg: RUC, M&I certificates and COF.
Office Administrator
Vehicle Maintenance Ltd / ETL Hire (Modern Transport Engineers Group)
08.2018 - 01.2021
- Responsible for all the administrative process within the office, as well as providing general secretarial support to enable the smooth and effective running of the office
- Duties include answering incoming call in a professional manner, maintaining suitable and sufficient office stationary levels, processing of all the payroll on a weekly basis, managing customer accounts and financial administration, preparing quotations and reports ad required using MYOB Job Costing, updating filling systems, processing supplier Invoices on a daily basis using MYOB Business, reconciling end of month supplier Statements, weekly dept collection, maintaining a vehicle register including Services and Breakdowns, and WOF/COF Renewals, maintaining and ordering parts and consumables as per workshop requirements.
Procurement Manager
Coastal Hire Group
01.2016 - 02.2018
- Responsible for organizing and maintaining a central facility for the purchase of goods, services and contracts on a best price / best quality basis
- Also ensuring the smooth supply of material, consumables and equipment to the company
- Duties include controlling the purchase and supply off all procured items and services, negotiating price and terms of products with suppliers, managing, developing & improving the purchasing team in the Coastal Hire Group, preparing & processing requisitions, purchase orders & invoices for purchase, making recommendations and advising Senior Management / Owners on all purchasing issues, managing vendor relationships and building effective supply chin partnerships, processing monthly parts and equipment supplier Invoices, reconciling end of month statements.
Education
High School
No Degree - Accounting Principles, NZ Certificate in Business
Open Polytechnic of New Zealand
Online05.2024
No Degree - Payroll For Accounting Support Services
Open Polytechnic of New Zealand
Online05.2024
No Degree - Business Taxation
Open Polytechnic of New Zealand
Online05.2024
Skills
- ATTENTION TO DETAIL
- GOALS ORIENTATED
- LEADERSHIP SKILLS
- SUPER ORGANIZED
- PROBLEM SOLVING
- ENERGETIC
- CUSTOMER FOCUSED
- WORK WELL UNDER PRESSURE
- CAN DO ATTITUDE
- FAST LEARNER
- OFFICE MANAGEMENT
- MEETING PREPARATION
- DOCUMENTATION AND REPORTING
- SPREADSHEET TRACKING
- BUSINESS OPERATION UNDERSTANDING
- BASIC ACCOUNTING
- CATERING COORDINATING
- RELATIONSHIP BUILDING
Communication Skills
I feel that my greatest strengths are firstly my willingness to take on responsibility for all the administrative duties within the office. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members, and thirdly my desire to work with exciting management team on any ad hoc tasks.
Awards
EMPLOYEE OF THE YEAR
References
Available upon request.
Timeline
Sales Support / Receptionist
Demolition Traders
03.2023 - 08.2023
Centre Administrator
BestStart Huntington
04.2022 - 02.2023
Dispatch Support and Accounts Administrator
McLeod Hiabs and Cranes Hamilton
01.2021 - 03.2022
Office Administrator
Vehicle Maintenance Ltd / ETL Hire (Modern Transport Engineers Group)
08.2018 - 01.2021
Procurement Manager
Coastal Hire Group
01.2016 - 02.2018
High School
No Degree - Accounting Principles, NZ Certificate in Business
Open Polytechnic of New Zealand
No Degree - Payroll For Accounting Support Services
Open Polytechnic of New Zealand
No Degree - Business Taxation
Open Polytechnic of New Zealand
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