Carla Watts
Parklands,Christchurch
Summary
Enthusiastic Duty Manager with a proven track record , excelling in customer service and cash management. Expert in team leadership, fostering strong customer relationships, and driving staff development. Achieved significant improvements in customer satisfaction and operational efficiency through motivational leadership and meticulous attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Duty Manager
The Redwood Hotel and Bar
05.2023 - 08.2024
- Managed cash handling, gaming machines, tab pods,office work,
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential jobs and functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintaining a clean, tidy, safe environment for customers and staff
Duty Manager
Armadillos Restaurant
07.2022 - 01.2023
- Managed cash handling, Gaming machines, tab pods and terminal
- Took charge of events and functions held within the business
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a clean, safe and tidy environment for both customers and staff
Education
Level 1 -
Linwood College
Christchurch, CANSkills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Written and oral communication
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Staff Training and Development
- Delegating Work
- Work Planning and Organization
- Health and safety compliance
- Motivational Leadership
- Processes and procedures
- Teamwork and Collaboration
- Team Leadership
Certification
Lcq certificate
Duty Managers certificate
Timeline
Duty Manager
The Redwood Hotel and Bar
05.2023 - 08.2024
Duty Manager
Armadillos Restaurant
07.2022 - 01.2023
Level 1 -
Linwood College
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