CARLOS LÓPEZ CHAROLA
Glenfield
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Marketing Experiential Coordinator
Skycity Auckland
11.2024 - Current
- Coordinated event logistics and scheduling for various on-site activities.
- Managed communication between departments to ensure seamless operations.
- Assisted in developing training materials for new staff members.
- Implemented process improvements to enhance operational efficiency.
- Organized and maintained inventory of supplies for events and services.
- Supported customer service initiatives to improve guest experiences.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Volunteer
A J Hackett
06.2024 - Current
- Invite and encourage Armageddon guests to take part in the vertical bungy.
- Harness participants correctly and give them tips on how to get the most out of their 3 bungy attempts.
- Work alongside the A J Hackett team to promote their products and ensure guests have a fun and safe experience
Sales/Customer Service
KOBE MOTOR TOYOTA
Madrid
01.2023 - Current
- Link the supplier with the customers, welcome customers, handle customer complaints, manage reservations, promote the brand on social media and work as a team.
Lighting/Manufacturing and Assembly
LUZCO
Madrid
01.2023 - Current
- Work as a lighting technician, manufacturing lighting systems, meeting the required quality standards, teamworking, installing lighting systems in commercial establishments, making the balance and inventory in the warehouse
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
SkyTower Host
Skycity Auckland
08.2024 - 06.2025
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Collaborated with team members to enhance service efficiency during peak hours.
- Trained new hosts on procedures, customer service standards, and operational protocols.
Sports/First Aids and Rescue
ESEP SOCORRISMO
Madrid
01.2020 - 01.2023
- Ensuring the safety of all our guests.
- Treating any injuries that occur
- Add chemical products to the pool, control the treatment plant and clean the pool
ASOCIACIÓN ALMANIMAL
Madrid
01.2016 - 01.2023
- Feeding the dogs, rescuing them from the streets, walking them, training them and helping with the adoption process
- Dog Helping Non-Profit Association
Education
Level 5 Tourism And Travel Management - Tourism And Hospitality Management
The International Travel College of New Zealand
03.2025 - 03.2026
New Zealand Certificate - Tourism (Level 3), Tourism & Travel
The International Travel College of New Zealand
New Zealand 01.2024 - 06.2024
Tertiary Studies - Sales Commerce and Marketing
I.E.S. ARQUITECTO VENTURA RODRIGUEZ HIGH SCHOOL
Madrid, SpainFEDERAL DIPLOMA OF AQUATIC LIFEGUARD - Lifeguard and First Aids
Madrid, SpainGeneral Certificate - Secondary Studies
EUROCOLEGIO CASVI BOADILLA
Madrid, SpainSkills
- Critical-thinking
- Mental arithmetic
- Fast learning
- Event coordination
- Customer service
- Team collaboration
- Project management
- Conflict resolution
- Staff training
- Operations management
- Schedule management
- Staff supervision
- Decision-making
Hobbies and Interests
- Passionate about sports and keeping fit.
- Competed in Water Polo and swimming.
- Enjoy going to the gym to work out and lift weights.
- Passionate about following the NBA, UFC and Soccer.
- Cooking, music and animals.
- Volunteered for an animal shelter for many years.
References
- Brendan Gardiner, Marketing Experiential Operations Manager, Skycity Auckland Limited, 021 645 351, brendan.gardiner@skycity.co.nz
- Maria Conte, Sky Tower Operations Manager, Skycity Auckland Limited, 021 981 878, maria.conte@skycity.co.nz
Personal Information
Visa Status: Partnership Work Visa holder
Timeline
Level 5 Tourism And Travel Management - Tourism And Hospitality Management
The International Travel College of New Zealand
03.2025 - 03.2026
Marketing Experiential Coordinator
Skycity Auckland
11.2024 - Current
SkyTower Host
Skycity Auckland
08.2024 - 06.2025
Volunteer
A J Hackett
06.2024 - Current
New Zealand Certificate - Tourism (Level 3), Tourism & Travel
The International Travel College of New Zealand
01.2024 - 06.2024
Sales/Customer Service
KOBE MOTOR TOYOTA
01.2023 - Current
Lighting/Manufacturing and Assembly
LUZCO
01.2023 - Current
Sports/First Aids and Rescue
ESEP SOCORRISMO
01.2020 - 01.2023
ASOCIACIÓN ALMANIMAL
01.2016 - 01.2023
Tertiary Studies - Sales Commerce and Marketing
I.E.S. ARQUITECTO VENTURA RODRIGUEZ HIGH SCHOOL
FEDERAL DIPLOMA OF AQUATIC LIFEGUARD - Lifeguard and First Aids
General Certificate - Secondary Studies
EUROCOLEGIO CASVI BOADILLA