Carlos Shahab

• Spearheaded the operations of a successful electrical company, specializing in commercial, residential, and industrial projects.
• Developed and maintained strong client relationships, resulting in a 30% increase in repeat business.
• Implemented project management strategies that improved efficiency and reduced costs by 15%.
• Mentored and trained a team of electricians on sales techniques, customer needs assessment, and complaint resolution, fostering a high-performance cult.

Provided 24-hour emergency call-out service.

• Executed general electrical installations, including testing and commissioning for domestic and commercial projects.
• Collaborated with engineers to install and fit off commercial switchboards and emergency lighting systems.
• Played a key role in the installation of communication systems and nurse call systems for high-profile projects.

• Led teams and supervised apprentices on considerable projects within Sumner Set Retirement Villages.

Finalized apprenticeship program centered on general electrical operations, wiring practices, and switchboard installation.
Handled emergency calls and carried out maintenance independently, ensuring quick problem resolution for clients.

• Optimise staff scheduling to maximise productivity while maintaining exceptional customer service standards in all locations.
• Boosted profitability across multiple locations through effective cost control measures, resource allocation optimisation, and inventory management.
• Oversaw facility maintenance across various locations for optimal functionality, safety compliance, and aesthetic appeal.
• Coordinated activities of night security team, overseeing patrol officers and static guards.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed store inventory and stock levels to maintain availability of products.
• Managed team of Number employees to maintain smooth-running operations of shop floor.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Oversaw supply restocking, area cleaning, and product organization.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Managed daily store operations for smooth functioning and achieving sales targets.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.

• Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
• Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
• Boosted productivity by setting clear goals and expectations for each crew member.
• Established positive relationships with clients, fostering long-term partnerships for future projects.
• Enhanced team performance with regular training sessions and evaluations.
• Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
• Maintained a safe working environment through strict adherence to safety protocols and guidelines.
• Increased customer satisfaction through effective communication and timely resolution of issues.
• Fostered an atmosphere of open communication among the team members, enabling them to share ideas freely and contribute effectively towards collective objectives.
• Initiated cost-saving initiatives without compromising on quality or safety standards, resulting in improved profit margins for the company overall.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Publicly acknowledged and announced on NZ Telecom Board.
• Awarded for achieving second highest sales in New Zealand.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Started as sales representative; promoted to team leader and later led other team leaders.