Carly Brown
Paraparaumu,New Zealand
Summary
Results-oriented professional with an excellent record in administration and operational management in multiple office locations. A proactive and meticulous planner with strong business acumen, strategic planning skills and passion for continuous improvement. A diligent manager who welcomes tough challenges, with extensive experience as the Regional Administration Manager at Crombie Lockwood. Gained the professional resourcefulness and personal diversity to now take on greater challenges, thus repeat and grow successes earned to date.
Overview
18
18
years of professional experience
Work History
Regional Administration Manager
CROMBIE LOCKWOOD/Gallagher’s Insurance
07.2013 - 12.2023
- Supervises all office management affairs of the assigned branches and manages individual branch’s infrastructure-related matters including, but not limited to, operations, procurement, finance, HR and IT
- Compliance Management of a large Financial Services business to ensure auditing (Internal and external) expectation are met, especially around AML/CFT and the new FSLAA regulations
- Monitors the proper functioning of all computer systems and other IT equipment, including the oversight of the security and confidentiality of all company records and information
- Provides leadership to the administrative team and monitors the team’s individual and collective performance to make sure that the team works toward the company’s strategic goal of operational excellence
- Delivers HR services to the branch, especially in training, recruitment and performance management, to make sure that the team fully understands the mission, vision and goals of the organisation
- Supports management through regular reports in the areas of operations, finance, and IT.
Administration Manager
CROMBIE LOCKWOOD
07.2012 - 07.2013
- Managed all the administrative matters of the branch including, but not limited to, recruiting, selecting and training employees; established health and safety standards within the company premises for the wellbeing of all stakeholders
- Built a strong working relationship with staff by effective communication of expectations and tasks; monitored and evaluated job results
- Supervised and managed the utilisation of stationery, equipment, supplies and general services; provided the budget planning, monthly monitoring and reporting for the department
- Directed the requirements for the branch, including strategic planning, purchasing, regular maintenance and creation of the monthly expenditure monitoring and reporting, updated and performed regular backups for the computer systems.
Administration Manager
CROMBIE LOCKWOOD
02.2007 - 07.2012
- Managed all the administrative matters of the branch including, but not limited to, recruiting, selecting and training employees; established health and safety standards within the company premises for the wellbeing of all stakeholders
- Built a strong working relationship with staff by effective communication of expectations and tasks; monitored and evaluated job results
- Supervised and managed the utilisation of stationery, equipment, supplies and general services; provided the budget planning, monthly monitoring and reporting for the department
- Directed the requirements for the branch, including strategic planning, purchasing, regular maintenance and creation of the monthly expenditure monitoring and reporting, updated and performed regular backups for the computer systems.
Restaurant Manager
VEGA RESTAURANT
01.2006 - 02.2007
- Managed all the functions of the restaurant to meet the assigned Financial goals and objectives; established food safety, food hygiene and health and safety standards in the restaurant
- Trained and monitored the performance of the entire restaurant staff; conducted meetings to update staff on special events and promotions in the restaurant
- Ensured that quality standards were maintained at the highest level and exceptional customer service was provided to all customers at all times.
Education
Certificate in Financial Services (Level 5), FSC521 The Financial Services Industry, FSC522 The Regulatory Framework, FSC525 General Insurance -
OPEN POLYTECHNIC
01.2022
Diploma in Business Management, Accounting Principles, Business Communication, Leadership, Organisation and Management, Commercial Law, Employment Relations -
NEW ZEALAND INSTITUTE OF MANAGEMENT (NZIM)
01.2012
Diploma in Beauty Therapy, Diploma in Massage, Diploma in Natural Therapies -
ELLIPSE HEALTH AND BEAUTY TRAINING INSTITUTE
2001
Skills
- Budgeting and Financial Management
- Organisational Leadership
- Regulatory Compliance
- Staff Training and Development
- Office Management
References
Available on request
Timeline
Regional Administration Manager
CROMBIE LOCKWOOD/Gallagher’s Insurance
07.2013 - 12.2023
Administration Manager
CROMBIE LOCKWOOD
07.2012 - 07.2013
Administration Manager
CROMBIE LOCKWOOD
02.2007 - 07.2012
Restaurant Manager
VEGA RESTAURANT
01.2006 - 02.2007
Certificate in Financial Services (Level 5), FSC521 The Financial Services Industry, FSC522 The Regulatory Framework, FSC525 General Insurance -
OPEN POLYTECHNIC
Diploma in Business Management, Accounting Principles, Business Communication, Leadership, Organisation and Management, Commercial Law, Employment Relations -
NEW ZEALAND INSTITUTE OF MANAGEMENT (NZIM)
Diploma in Beauty Therapy, Diploma in Massage, Diploma in Natural Therapies -
ELLIPSE HEALTH AND BEAUTY TRAINING INSTITUTE
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