CARLY RALFE
Christchurch
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Warehouse Stationery. Expert in document management and team building, adept at multitasking and organization. Increased sales through exceptional service and strategic merchandising, demonstrating strong problem-solving abilities and reliability.
Experienced with front-desk operations and administrative support, ensuring smooth daily activities. Utilizes strong communication and organizational skills to handle client inquiries and schedule appointments effectively. Knowledge of creating professional and welcoming environment by efficiently managing office functions.
Reception professional with proven track record in managing front-desk operations and administrative tasks. Known for maintaining high standards and achieving results through efficient workflow management and exceptional client service. Team-oriented with strong focus on collaboration and adaptability to changing needs, bringing polished communication and organizational skills to forefront.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Reception Administrator
Hire King
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Contributed to an organized work environment by maintaining office supplies inventory and placing orders as needed.
- Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
- Served as a reliable point of contact between employees and management, fostering open communication channels.
Merchandiser
Twin Agencies
02.2022 - 06.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Key Holder
Warehouse Stationery
04.2012 - 12.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Education
Villa Maria College
ChristchurchSkills
- Visitor management
- Greeting and seating clients
- Teamwork
- Customer service
- Multitasking and organization
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Customer service management
- Problem-solving
- Team collaboration
- Team leadership
Timeline
Reception Administrator
Hire King
06.2023 - Current
Merchandiser
Twin Agencies
02.2022 - 06.2023
Key Holder
Warehouse Stationery
04.2012 - 12.2021
Villa Maria College
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