Summary
Overview
Work History
Education
Skills
Languages
Timeline
CURRICULUM VITAE OF CARMA BURGER
Generic
Carma Burger

Carma Burger

Auckland,AUK

Summary

I am a dedicated Mom of a little boy and work full time. I am seeking a new opportunity to help me grow and further my skills in the industry. I love what I do and my passion for people enables me to always enhance my people skills. I have great organisational skills and a fine eye for detail. My time management is excellent and I thrive working under pressure. My interpersonal skills and communication is very good and I always go the extra mile to ensure that deadlines and requirements are met. I am adaptable to fast changing environments and circumstances and always strive to be positive. I am a fast learner and work well as an individual but also love working in a team. I believe that I will be an asset to any company and that my current skills and dedication will be a positive contribution towards the business.

Overview

2
2
years of professional experience

Work History

Cruise Co-ordinator

PPG Events
06.2025 - 08.2025
  • Temp Role
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Built 120+ TCWs (Tour Content Worksheets) in a month in preparation for bids.
  • Created new multi-day Overland Tours

Cruise Co-ordinator & Administrator

Akorn Destination Management (Abercrombie & Kent)
04.2023 - 05.2025
  • Start as Cruise Co-ordinator and Administrator in April 2023 and got promoted to Head of Turn-arounds in February 2024.
  • Operating in a fast paced environment as Head of Turn-arounds and Acting Operations Manager when required for all port arrivals.
  • Work in close relation with the National Operations Manager.
  • Do diary management and all email correspondence, including all administrative tasks.
  • Arranging hotel packages - booking tours, hotel reservations, transport and airport transfers including additional add-ons.
  • All administration tasks including preparing documents other correspondence to go to clients.
  • Preparing reports pre, intra and post season as requested by the National Operations Manager and CEO.
  • Managing transfers to and from the airport, hotels and ports.
  • Arranging disabled transfers.
  • Building shore excursions and tours with different suppliers including attending supplier meetings and negotiations.
  • Liaise with other suppliers and arranging packages for tour guests.
  • I manage all casual staff on and off port, between hotels and on tour buses (+- 120 staff)
  • My responsibilities also include making other reservations as and when needed like booking dinners and other activities. I also arrange all food and beverage requirements.
  • Building and holding allotments for different tours and events.
  • Doing basic invoicing and quoting for clients and tours.
  • Writing tour descriptions and driver transfer instructions.
  • Building Tour Content Worksheets (TCWs)
  • Planning and Executing large events for VIP cruise guests
  • Other duties and responsibilities:
  • Tour dispatch and communication
  • Embarkation & Disembarkation Operations
  • Docking communications
  • Triaging guests through ports and making sure they embark on the correct tour buses.
  • Making hotel arrangements and transfers
  • Arranging all food & beverage requirements including special dietary requirements.
  • Running of hospitality desks.
  • Managing casual staff between ports and hotels (+- 120 staff).
  • Areas of operations that I am responsible for: Bay of Plenty, Bay of Islands, Auckland, Hawke's Bay
  • Arranging special events for clients and guests also form part of my responsibilities.

Education

Te Kura
Online

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS suite
  • Project coordination
  • Scheduling and calendar management
  • Staff management
  • Event planning
  • Attention to detail
  • Professional networking

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual
Dutch
Professional Working

Timeline

Cruise Co-ordinator

PPG Events
06.2025 - 08.2025

Cruise Co-ordinator & Administrator

Akorn Destination Management (Abercrombie & Kent)
04.2023 - 05.2025

Te Kura

CURRICULUM VITAE OF CARMA BURGER

  • I am a young individual who has a background in the corporate cruisline industry
  • My job requires me to be pro-active and a fast mover, being able to have good time management skills and to be organised and pro-active.
  • I have strong communication and organisational skills and my ability to perform under pressure is exceptional.
  • My extrovert personality allows me to build strong business and personal relationships. I have an eye for detail and my problem solving skills gives me the ability to take initiative and be innovative in my job.
  • I always go the extra mile to make sure that all expectations and deadlines are being met.

Similar Profiles

CREATE PROFILE
Carma Burger