Carmel Belleza
Auckland
Summary
University student pursuing a computer science degree at Victoria University, seeking employment during a year-long break. Excited to leverage extensive skills and knowledge while acquiring new ones. Seeking a role that effectively utilizes my strong attention to detail, excellent communication, and problem-solving abilities, while also providing new challenges. Committed to making valuable contributions to the success of any team or company.
Overview
7
7
years of professional experience
Work History
Claims Administrator
Southern Cross Travel Insurance
2022.11 - 2024.12
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Evaluated and settled complex insurance claims in accordance with standards and laws.
- Documented customer interactions and transactions for accurate, up-to-date records.
Sales Professional
Sass & Bide
2022.11 - 2023.02
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
Sales Professional
Pandora
2022.05 - 2022.11
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
Sales Professional
Michael Hill Jewellers
2021.11 - 2022.02
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Demonstrated strong product knowledge, guiding customers toward ideal purchases for their needs and preferences.
Server/FOH staff
Francs
2019.10 - 2021.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Checkout Operator
The Warehouse
2020.11 - 2021.01
- This is an on-call job I worked during the summer holidays
- The role involved processing customers at the checkout counters and supervising self-checkouts
Warehouse assistant
Wheelers
2017.10 - 2019.10
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Education
Bachelor of Science - Computer Science
Victoria University
Wellington, NZ2028-12
No Degree -
Carmel College
Takapuna, NZ12.2019
Skills
- Customer service and communication
- De-escalation
- Problem-solving
- Teamwork and collaboration
- Computer skills
- Highly detail oriented
- Multitasking Abilities
- Problem resolution
- Excellent communication
- Friendly, positive attitude
Community Experience
- Volunteer, Vinnies Op Shop, 02/01/18, 10/31/19, This is volunteer work I did at my local Op Shop for 4 hours every fortnight.
- Human Rights club member/leader, Carmel College, 02/01/17, 11/30/19, As a leader, I educated and raised awareness in club members for modern-day Human Rights issues. This is so that they may be better human right advocates for the betterment of the world.
Languages
English
Full Professional
Filipino (Bisaya)
Professional Working
Timeline
Claims Administrator
Southern Cross Travel Insurance
2022.11 - 2024.12
Sales Professional
Sass & Bide
2022.11 - 2023.02
Sales Professional
Pandora
2022.05 - 2022.11
Sales Professional
Michael Hill Jewellers
2021.11 - 2022.02
Checkout Operator
The Warehouse
2020.11 - 2021.01
Server/FOH staff
Francs
2019.10 - 2021.02
Warehouse assistant
Wheelers
2017.10 - 2019.10
Bachelor of Science - Computer Science
Victoria University
No Degree -
Carmel College