Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Carmela Kendrick-Jones

Flat Bush,Auckland

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer medical satisfaction and loyalty.


Energetic and creative individual with passion for dance and positive, upbeat attitude. Possesses deep understanding of various dance styles and techniques, with strong skills in choreography and teaching methodologies. Dedicated to inspiring students and fostering love for dance while helping them achieve their potential.


Personable and organized individual with strong communication and multitasking abilities. Possesses solid understanding of gym operations and customer service, paired with skills in handling administrative tasks and managing schedules. Ready to contribute to positive gym environment and ensure smooth daily operations.


Energetic and compassionate individual with natural ability to connect with people and foster positive learning environment. Well-versed in water safety principles and adept at teaching various swimming techniques. Committed to ensuring each student develops confidence and proficiency in water.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Baby Ballet Dance Teacher

BabyBallet New Zealand
05.2024 - Current
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.


Swim Instructor

Otahuhu Pool and Leisure Centre
01.2022 - 08.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Customer Service Representative

Otahuhu Pool and Leisure Centre
11.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Gym Receptionist

Otahuhu Pool and Leisure Centre
11.2023 - 02.2024
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.

Education

Bachelor of Health Science -

University of Auckland
Auckland, NZ
05-2025

Baradene College of The Sacred Heart
Auckland, NZ
11-2021

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Flexible Schedule
  • Student and parent relations
  • Feedback Delivery
  • Age-Appropriate Instruction
  • Professionalism and Ethics
  • Relationship Building
  • Clear Communication

Certification

Full Drivers License

NZAMD qualification in Jazz and Ballet

Interests

  • Reading
  • Supporting STEM education initiatives and mentorship programs
  • High-Intensity Interval Training
  • Fashion and Style
  • Yoga
  • Dancing
  • Music
  • Documenting and sharing travel experiences
  • Fundraising Events
  • Advocacy Campaigns

Timeline

Baby Ballet Dance Teacher

BabyBallet New Zealand
05.2024 - Current

Customer Service Representative

Otahuhu Pool and Leisure Centre
11.2023 - 02.2024

Gym Receptionist

Otahuhu Pool and Leisure Centre
11.2023 - 02.2024

Swim Instructor

Otahuhu Pool and Leisure Centre
01.2022 - 08.2024

Bachelor of Health Science -

University of Auckland

Baradene College of The Sacred Heart
Carmela Kendrick-Jones