Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmela Pangan

Christchurch,Hei Hei

Summary

Efficient, accurate and detail-oriented Beauty Therapist with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention. Strong phone communication skills dealing with clients, resolving complaints to maintain client satisfaction.

Overview

12
12
years of professional experience

Work History

Salon Manager

Willgrig Investments Limited
02.2019 - Current
  • Inventory management, tracking stock and ordering stock as required.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Delegated workplace responsibility to appropriate staff.
  • Handled employee coverage needs during business hours to cover sicknesses.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Helped build business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Communication with clients through phone, email and in person when dealing with complaints to resolve and maintain client satisfaction

Front of House Server

Norman Food Services Limited
08.2016 - 06.2018
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.

Front of House Server

M & V Vincent Limited
09.2012 - 03.2014
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
  • Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Processed orders and sent to kitchen employees for preparation.

Education

Diploma - Beauty Therapy

Ara Institute of Canterbury
Christchurch, NZ
03.2019

Skills

  • Excellent customer service
  • Aiding in employee development
  • Decision-making skills
  • Problem-solving skills
  • Basic computer knowledge using salon booking software (Kitomba) and Microsoft Word and Excel
  • Training staff to aide in their professional development
  • Maintaining client relations
  • Inventory control
  • Delegating tasks to team as needed
  • Advanced interpersonal skills

Timeline

Salon Manager

Willgrig Investments Limited
02.2019 - Current

Front of House Server

Norman Food Services Limited
08.2016 - 06.2018

Front of House Server

M & V Vincent Limited
09.2012 - 03.2014

Diploma - Beauty Therapy

Ara Institute of Canterbury

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Carmela Pangan