Carmelo Nino Camus
Auckland,Howick
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 22 Years of working experience. 10 Years as a Professional Medical Representative for Glaxo Smithkline in a very challenging and demanding Manila, Philippines Market. And 12 Years as a Business Owner / Franchisee of SKIDS (Safe Kids in Daily Supervision) a respected Out of School Care provider. Dealing with Kids, Parents and Staff providing high quality Before/Afterschool Care and Holiday Programme in 2 Schools here in East Auckland.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Creative Business Owner with exceptional background spent in Out of school care industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
12
12
Business Owner / Franchisee
Work History
Owner / Franchisor
SKIDS (Safe Kids In Daily Supervision)
04.2012 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Delivery Courier
FedEx
Auckland, New Zealand
03.2011 - 03.2012
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Contributed significantly to creating a positive work environment through effective collaboration among colleagues from diverse backgrounds.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Cashier
Progressive Enterprises Ltd
Howick, Auckland
2010.11 - 2011.06
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Professional Medical Representative
GlaxoSmithkline Philippines
Manila, NCR
2001.07 - 2010.01
- Enhanced patient care by providing detailed information on pharmaceutical products to healthcare professionals.
- Increased prescription rates by delivering persuasive presentations to physicians and pharmacists.
- Established long-term relationships with key opinion leaders in the medical field, fostering trust and rapport.
- Expanded market share by analyzing competitor strategies and adjusting sales tactics accordingly.
- Collaborated with marketing team to create engaging promotional materials for product launches and events.
- Participated in regional conferences, representing the company professionally and staying informed on industry trends.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions tailored to their needs.
- Conducted regular territory analysis to identify areas of growth potential and prioritize targets for sales efforts.
- Coordinated with cross-functional teams to ensure seamless implementation of new products and services within assigned territory.
- Mentored new hires, sharing best practices for effective communication with healthcare professionals and successful sales techniques.
- Organized educational seminars for healthcare providers, increasing awareness of company products and their benefits in patient treatment plans.
- Developed strong working relationships with pharmacy staff, ensuring smooth order processing and timely delivery of medications to patients.
- Exceeded assigned sales quotas consistently through diligent follow-up on leads, targeted prospecting, and strategic account planning.
- Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.
- Maximized brand visibility by securing prominent placements for promotional materials within medical offices and pharmacies.
- Analyzed prescribing patterns among target audience members for more personalized follow-up communications that resonated on an individual level.
- Participated in team meetings to share best practices, discuss challenges, and brainstorm solutions for overcoming obstacles in the sales process.
- Stayed apprised of evolving industry regulations and guidelines to ensure all sales activities were conducted ethically and in compliance with relevant laws.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Recognized trends within territory and industry to create proactive plans.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Education
Bachelor of Science - Business Administration
University of Santo Tomas
Manila Philippines03.2001
Skills
- KPI Management
- Labor Relations
- Regulatory Compliance
- Business Management
- Small business operations
- Client Service
- Customer Relations
- Relationship Building
- Verbal and written communication
- Driven and Determined
Timeline
Owner / Franchisor
SKIDS (Safe Kids In Daily Supervision)
04.2012 - Current
Delivery Courier
FedEx
03.2011 - 03.2012
Cashier
Progressive Enterprises Ltd
2010.11 - 2011.06
Professional Medical Representative
GlaxoSmithkline Philippines
2001.07 - 2010.01
Bachelor of Science - Business Administration
University of Santo Tomas
Loves basketball, cycling, motorbiking on my spare time. And spending time with family and friends
On my spare time you will see me cycling in the early hours in the morning. Or riding my motorbike on a weekend with my buddies. I also love spending time with my wife and two daughters and our pet spoodle. Love watching basketball especially NBA and played the sport when I was younger.
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