Carmen Bell
New Plymouth ,Moturoa
Summary
Proven Administrative Coordinator and entrepreneur from IDEA Services and Big Ticket Transport Ltd, adept in Office Administration and fostering customer relationships. Streamlined operations, enhanced service quality, and expanded client base through strategic social media use. Excelled in Time Management and Microsoft Office, ensuring project completion and customer satisfaction. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
IDEA Services
2023.07 - Current
- Answered phone calls and responded to inquiries from customers, and other external contacts.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
Small Business Owner
Big Ticket Transport Ltd
2019.10 - 2023.09
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Skills
- Attention to Detail
- Data Entry
- Time Management
- Office Administration
- Inbound phone call handling
- Telephone Etiquette
- Customer Service
- Phone and Email Etiquette
- Microsoft Office
Timeline
Administrative Coordinator
IDEA Services
2023.07 - Current
Small Business Owner
Big Ticket Transport Ltd
2019.10 - 2023.09
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