Summary
Overview
Work History
Education
Skills
Certification
Career Achievements
Languages
Timeline
Generic

Carmen Chen

Hamilton,WKO

Summary

Experienced paramedic with a strong background in emergency medical services. Adept at delivering critical care in demanding scenarios to safeguard patient welfare. Skilled in effective communication and swift decision-making under pressure, with a proven history of success. Fluent in Mandarin, Cantonese, and English, enabling seamless communication with diverse patient populations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Registered Paramedic

Hato Hone St John
11.2021 - Current
  • Registered paramedic since 2020, with experience across metro (South Auckland, Central Auckland, Hamilton) and rural (Waitomo District) environments.
  • Provide frontline emergency care and support across diverse communities.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
  • Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.

Volunteer Clinical Auditor

Hato Hone St John
05.2023 - Current
  • Auditing patient care reports for ambulance crews across the country.
  • Providing constructive feedback and ensuring compliance with clinical guidelines.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Followed established auditing processes to meet internal and regulatory requirements.

Vaccinator (COVID-19 Workforce)

Te Whatu Ora – Waikato
08.2021 - 06.2022
  • Delivered COVID-19 vaccinations across the Waikato region.
  • Worked collaboratively with health teams to ensure equitable access to vaccines during the pandemic.

Emergency Medical Technician

Hato Hone St John
07.2019 - 04.2022
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.

Emergency Medical Dispatcher (111 Call Taker)

Hato Hone St John
11.2018 - 06.2020
  • Taking nationwide emergency calls using ProQA software.
  • Accurately recorded and relayed critical information to dispatch and frontline crews.
  • Maintained certification and participated in continuous professional development.

Volunteer Rural Ambulance Officer

Hato Hone St John
01.2016 - 11.2018
  • Volunteered on frontline ambulances in the Hauraki/Coromandel region.
  • Gained valuable hands-on experience whilst supplementing formal education.

Education

Bachelor of Health Science - Paramedicine

Auckland University of Technology
01.2019

Certificate - Applied Sciences

Auckland University of Technology
Auckland, NZ
01.2015

Skills

  • Strong patient rapport and communication
  • Empathy and cultural competency
  • Teamwork across multidisciplinary environments
  • Bilingual: English and Cantonese
  • Attention to detail
  • Team collaboration
  • Decision-making
  • Clear communication
  • Documentation and reporting
  • Critical decision-making skills
  • Patient management
  • Patient assessments
  • Airway management
  • Pre-hospital care

Certification

  • Provisional Vaccinator (2021)
  • IAED Diploma in Emergency Medical Dispatch (2018)

Career Achievements

  • Operations Dean Citation, (2023) Recognition of contributions during the 2019 Christchurch Terror Attack
  • First Union Delegate of the Year, (2023)
  • 5-Year Service Award, Hato Hone St John, (2021)

Languages

English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Full Professional

Timeline

Volunteer Clinical Auditor

Hato Hone St John
05.2023 - Current

Registered Paramedic

Hato Hone St John
11.2021 - Current

Vaccinator (COVID-19 Workforce)

Te Whatu Ora – Waikato
08.2021 - 06.2022

Emergency Medical Technician

Hato Hone St John
07.2019 - 04.2022

Emergency Medical Dispatcher (111 Call Taker)

Hato Hone St John
11.2018 - 06.2020

Volunteer Rural Ambulance Officer

Hato Hone St John
01.2016 - 11.2018

Bachelor of Health Science - Paramedicine

Auckland University of Technology

Certificate - Applied Sciences

Auckland University of Technology

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Carmen Chen