Sophie Fell
Gold Coast - Carrara,Queensland
Summary
An enthusiastic, hardworking and diligent student who is willing to give anything a go. I have been working the last year in hospitality while completing full time University study.
Our family are moving permanently to the Gold Coast in January and I will be studying Nursing full time at Griffith. I am seeking a fun, busy role where I am seeking a fun, busy role with opportunities to meet new people and become a local quickly.
Overview
2
2
years of professional experience
Work History
Front of House
Joylab (Elephant Wrestler)
01.2023 - 12.2023
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Team Member
McDonalds Akoranga
11.2021 - 12.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
Education
Bachelor of Health Sciences - Medicine (Pre-Medicine)
University of Auckland
Auckland, NZ11.2025
Skills
- Current RSA certificate
- Strong work ethic
- Menu knowledge
- Positive demeanor
- Excellent communication
- Interpersonal skills
- Conflict resolution
- Professional appearance
- Team player attitude
- Food allergy awareness
- Cash handling proficiency
- Up-selling strategies
- Order Taking
- Menu Memorization
- Customer Service
- POS System Expertise
Travelling, Socialising, swimming, camping and the beach.
I love travelling and exploring new places and have recently returned from a family trip to Phuket. We have always loved the Gold Coast and I'm looking forward to moving there permanently. I enjoy camping, boating, swimming and generally getting out and about on the water. Moving to the Gold Coast will be a fantastic base to start a whole new set of adventures and I can't wait.
Timeline
Front of House
Joylab (Elephant Wrestler)
01.2023 - 12.2023
Team Member
McDonalds Akoranga
11.2021 - 12.2022
Bachelor of Health Sciences - Medicine (Pre-Medicine)
University of Auckland
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