Summary

Overview

Work History

Education

Skills

Certification

Languages

Yoga, Paddle Boarding, Kayaking, Cooking, Motorcycling, Gardening

Timeline

Carmie Bechayda

Beach Haven,Auckland

Summary

"Experienced professional with a successful background in sales, marketing, and management, combined with a hospitality background. Passionate about using my versatile skills, customer-focused mindset, and leadership abilities to improve visitor experiences and support sustainable tourism efforts. Seeking opportunities to grow and excel in a dynamic environment that aligns with my goals and allows me to thrive in a role that combines my love for the natural world and hospitality."

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Customer Service Consultant

Explore Group NZ

08.2023 - Current

Gained in-depth understanding of company products, systems and policies to give customers expert support.
Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Handled customer inquiries and suggestions courteously and professionally.
Exhibited high energy and professionalism when dealing with clients and staff.
Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Consultant & Lodge Crew

RealNZ

02.2023 - 07.2023

Assisted customers with inquiries using product knowledge and expertise.
Provided friendly and knowledgeable service, resulting in consistent positive feedback.
Offered detailed advice on product and service benefits.
Collaborated with the team to enhance customer service strategies.
Practiced cross-selling to promote additional products and services.
Ensured a welcoming customer experience, fostering return visits and increased spending.
Effectively resolved customer issues with strong interpersonal and conflict resolution skills.
Managed guest rooms through housekeeping.
Addressed guest queries in accordance with service standards.
Prioritized tasks to maintain room readiness for guest check-in.
Registered tour guests, managed paperwork, and processed fees.
Cleared weeds, and leaves, applied salt for icy surfaces when needed.
Used various hand tools, machinery, and powered equipment.
Properly disposed of litter and organic waste.

Advertising and Marketing Strategist

The Sheepskin Factory

08.2020 - 12.2022

Assisted the Manager & Designer in tailoring seasonal campaigns for specific client growth.
Provided strategic recommendations to boost leads and sales, meeting targets and KPIs.
Conducted market research to better understand the customer base and improve products.
Developed marketing plans to align with department strategies.
Expanded advertising reach through public relations strategies.
Created engaging media scripts for various purposes.
Managed multi-channel advertising campaigns to support sales goals.

Managing Partner

The Lost Abrahaman Oak Whisky Bar

11.2017 - 09.2019

Achieved revenue goals, exceeding targets in business growth strategies.
Oversaw budgets and timelines to meet project scope targets.
Managed team performance, identifying areas for improvement.
Designed competitive recruitment packages to hire and retain talent.
Updated policies and procedures to enhance operational standards.
Improved forecasting accuracy by analyzing risks, client needs, and cost structures.
Stayed informed about drink promotions, pricing, and menu changes to offer customers accurate advice.
Provided efficient food and drink service for high customer satisfaction.
Prepared drinks within target service times.
Ensured safe service, monitoring guest behavior and addressing issues with intoxicated customers.

Graphic Designer - Communications Officer

Freelance

01.2009 - 09.2019

Ensured brand consistency by integrating branding guidelines into communication.
Organized and represented the company at PR events to enhance the image.
Built a strong social media presence to boost brand exposure.
Produced in-house articles, case studies, and annual reports.
Created press releases for targeted media distribution.
Collaborated with community groups to manage service projects, enhancing the public profile.
Conducted video interviews, filmed events, and edited professional videos.
Designed printed materials like brochures, banners, and signs.
Assisted the marketing team with content and proofreading.
Photographed products for promotional materials and campaigns.

Casual Boat Host and Guide

La Salangane | Makulay Lodge & Villas

12.2016 - 05.2018

Guided outdoor adventure tours like hiking, island hopping, and off-road biking.
Shared insights on local culture, nature, and wildlife.
Ensured safety during activities.
Engaged with tourists to promote cultural understanding.
Helped with island cooking and food prep.

Project Manager

La Salangane

04.2017 - 11.2017

Managed budget, timeline, and scope changes to meet project goals.
Monitored project spending and created budgets for business use cases.
Handled workforce planning for informed decision-making.
Documented project plans and controls as per the change lifecycle.
Consolidated multiple plans and dependencies into a single overarching perspective.
Served as the main point of contact for customers and internal stakeholders.
Built strong teams through effective recruitment, orientation, and training of dedicated employees.
Launched programs for health, safety, and well-being to enhance productivity and service quality.

Assistant Hotel Manager

Makulay Lodge & Villas

10.2016 - 04.2017

Managed daily operations of a 6-room, 4-star property, overseeing front desk, housekeeping, bar, and restaurant.
Wrote shift reports to ensure service continuity.
Improved staff engagement, reducing turnover by 95% through personal development plans.
Maintained room and reception cleanliness to high standards.
Addressed and resolved guest feedback to enhance service quality.
Used upselling techniques to promote hotel services, tours, and facilities, increasing profit margins.
Managed cash floats and performed secure banking procedures.
Promoted local tourism by recommending nearby attractions.
Registered tour guests, managed paperwork, and processed fees.
Coordinated island tours and resolved itinerary, service, or accommodation issues.

Communications Officer

Philippine Business for Social Progress

06.2015 - 02.2016

Built strong relationships with external stakeholders and key journalists.
Increased email open rates by 15% through engaging e-marketing content.
Managed and resolved reputation issues for PBSP.
Ensured branding consistency and professionalism in communications.
Wrote and edited in-house articles, case studies, and reports.
Collaborated with the marketing team for effective campaigns.
Crafted press releases for media distribution.
Managed guest lists and event attendees for client events.
Worked with community groups on service projects to enhance the public profile.

Events Coordinator

Freelance

01.2014 - 09.2014

Researched and identified event venues, maintaining a list for future reference.
Managed end-to-end event logistics, including equipment shipping and coordination.
Collaborated with marketing and PR teams to promote special events.
Handled payments for vendors, venues, and staff.
Coordinated photographers, videographers, and musicians for seamless events.
Organized schedules, supply deliveries, and staffing.
Supported the internal events team in planning and executing marketing events.
Managed and trained volunteers, providing resources and guidance for their roles.

Video Producer

Telesuccess Productions Inc.

07.2013 - 01.2014

Oversaw post-production edits, ensuring accuracy and client satisfaction.
Led creative brainstorming sessions, focusing on feasible production ideas.
Edited and selected the best elements for storytelling.
Completed post-production tasks within time and budget constraints.
Delivered edited content with various enhancements.
Checked files for issues and ensured proper rendering.

Intern Communications Officer

Sabaw Media Art Kitchen

12.2012 - 08.2013

Created and distributed newsletter to connect directly with key stakeholders.
Handled guest list for client events, sending invitations and managing attendees during events.

Student Assistant

Mapua Institute of Technology

10.2009 - 11.2010

Enhanced record and report organization for better traceability.
Prepared meeting materials by photocopying, laminating, and binding documents.
Maintained and troubleshooted office computer and equipment to ensure they meet standards.

Education

Bachelor of Science - Multimedia Arts and Sciences

Mapua Institute of Technology

Philippines

07.2007 - 02.2013

Skills

Microsoft Office Suite
Brand awareness and representation
Adobe Photoshop
Branding & Identity standards creation
Internet and email marketing
E-commerce
Adept in using various POS platforms
Customer Relationship Management (CRM)

Problem Solving
Communication and Interpersonal Skills
Conflict Resolution
Training and Development
Team Leadership
Time Management
Event Planning
Reservation Coordination

Certification

∙ Basic First Aid 2023 - Safety Action, Stewart Island, NZ

∙ Kayak Guide 2022 - Experience Marine Reserves, Auckland, NZ

∙ Fundamentals of Art 2011 - Sigwada Gallery, Manila, Philippines

∙ Advance Workshop on painting 2011 - Sigwada Gallery, Manila, Philippines

∙ Obscura Studio Photography Seminar 2011 - Mapua Institute of Technology, Manila, Philippines

∙Portable / Wearable Architecture Workshop - Green Papaya Art Projects, Quezon City, Philippines.

∙Mentee, Claudia Del Fierro - “YOU HAVE EVERY RIGHT ART EXHIBIT 2013”, Ateneo Art Gallery, Quezon City, Philippines.

∙ PhotoJournalism Workshop 2015 by Rudy Liwanag - Philippine Business for Social Progress, Manila, Philippines

∙ Effective Writing in Corporate Setting Workshop 2015 by Raymund Garlistos, Philippine Business for Social Progress, Manila, Philippines

∙ Bookkeeping and Basic Accounting Seminar - FInance Department of El Nido Local Government, El Nido, Palawan, Philippines

Languages

English

Fluent

Filipino

Native

Spanish

Beginner

Korean

Elementary

Yoga, Paddle Boarding, Kayaking, Cooking, Motorcycling, Gardening

I enjoy a variety of hobbies that allows me to keep my mind, body, and spirit healthy.