Carol Delamore
Summary
Dynamic bar owner and manager with proven leadership in optimizing operations and enhancing staff performance. Successfully maintained compliance with health regulations while fostering a culture of continuous improvement. Recognized for outstanding service delivery as a TAB contractor, earning multiple performance awards. Skilled in employee scheduling and small business operations.
Overview
40
40
years of professional experience
Work History
Bar Owner & Manager
Self Employed
01.2021 - 02.2023
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
TAB Contractor and Agent to NZTA
Self Employed
01.1996 - 04.2018
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Nurse Aid
Raetihi Hospital,rayburn RH, Rest Haven
01.1983 - 04.1988
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Manager Cert And Liquor Licence
NZ Hospitality Association
01-2021
No Degree - Liquor Controller Qualification
NZ Hospitality Association
01-2018
High School Diploma -
Correspondence School
11-1973
Skills
- Effective leadership
- Health and safety
- Employee scheduling
- Small business operations
- won several performance awards for NZ TAB Board
Timeline
Bar Owner & Manager
Self Employed
01.2021 - 02.2023
TAB Contractor and Agent to NZTA
Self Employed
01.1996 - 04.2018
Nurse Aid
Raetihi Hospital,rayburn RH, Rest Haven
01.1983 - 04.1988
Manager Cert And Liquor Licence
NZ Hospitality Association
No Degree - Liquor Controller Qualification
NZ Hospitality Association
High School Diploma -
Correspondence School
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