Carol -Lee Hodgson
Palmerston North,New Zealand
Summary
Dynamic leader with a proven track record at Compass - Group NZ, enhancing team productivity by over 20% through strategic planning and effective conflict resolution. Skilled in operations management and fostering teamwork, I excel in driving performance and customer satisfaction by implementing innovative process improvements and maintaining high standards of service.
Overview
41
41
years of professional experience
Work History
Supervisor
Compass - Group NZ
05.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Spotless Facitlies Services NZ
07.2004 - 05.2021
Domestic /Medical Orderly
Counties Manukau District Health Board
09.1991 - 07.2004
- Conducted routine vital sign checks for accurate monitoring of patient conditions.
- Consistently provided compassionate support to both patients and their families during difficult times.
- Proactively addressed potential safety hazards within the facility, reducing the likelihood of accidents or incidents occurring.
- Participated in ongoing professional development opportunities to stay up-to-date on industry best practices and enhance job performance.
Domestic Cleaner
Northland District Health Board
12.1983 - 09.1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Business administration
- Financial management
- Waste reduction
- Business development
- Contract management
- Industrial hygiene
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Risk management
- Performance management
- Budget management
- Change management
- Staff education
- Teamwork and collaboration
- Problem-solving
- Department organization
- Multitasking
- Time management
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Active listening
- Professionalism
- Self motivation
- Reliability
- Adaptability
- Task prioritization
- Idea development and brainstorming
- Quality assurance
- Problem-solving aptitude
- Program evaluation
- Analytical skills
- Team collaboration
- Time management abilities
- Continuous improvement
- Goal setting
- Problem-solving abilities
- Teamwork
- Team leadership
- Operational efficiency
Timeline
Supervisor
Compass - Group NZ
05.2021 - Current
Supervisor
Spotless Facitlies Services NZ
07.2004 - 05.2021
Domestic /Medical Orderly
Counties Manukau District Health Board
09.1991 - 07.2004
Domestic Cleaner
Northland District Health Board
12.1983 - 09.1991
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