Lauren Mitchell
Auckland,South Head
Summary
I am a warm and approachable individual with strong interpersonal skills, passionate about creating a positive and supportive environment for children. I am eager to contribute my current skills while also embracing opportunities to learn and grow in an educational setting. I thrive in diverse environments and am committed to fostering a nurturing, encouraging atmosphere.
Overview
12
12
years of professional experience
Work History
Office Administrator with Management and Payroll Duties
Dove Medical Press
09.2022 - Current
- Overall office management
- Payroll
- Creating job advertisements
- Arranging international and domestic travel/Visa applications
- Event planning and fundraising
- Onboarding/Offboarding
- Overseeing rubbish, recycling, food scraps, monthly battery and soft plastic removal
- Writing contracts for new starters
- Organising monthly morning teas for staff birthdays/anniversaries
- PA duties for General Manager
- Liaising with Head Officer overseas and coordinating meetings in different time zones
Senior New Business Administrator
Fidelity Life Assurance
10.2018 - 09.2022
- Allocating work items to team and ensuring all items are within SLA (48-24hrs) - Monitoring phone coverage throughout the day
- Handling complex and high API cases from start to finish
- Fortnightly and Monthly Team Audits
- Creating Process Documents for all system processes for existing and new team members
- Providing full system and business training to new Team Members
- Handling internal errors and problem solving with Team Members and management - Completing refresher training with team if required
- Ensuring all Business rule changes are communicated effectively across the team and adhered to
New Business Administrator
Fidelity Life Assurance
07.2016 - 10.2018
- Setting up and issuing New Business
- Processing Medical requests and handling potential clients’ medical information
- Answering Advisers phone calls for application updates
- Maintaining professional manner, continuous growth and rapport with Advisers
- Responding to and delegating emails throughout New Business and Underwriting employees
- Answering Occupation class queries
- Completing Telephone Underwriting alongside five other team members
- Processing Clean Skin applications alongside two other team members
- Adhering to our Confidentiality and Privacy policies
Store Manager
Wildpair & Shoe Connection
09.2015 - 06.2016
- Visual Merchandising - Apparel and Footwear
- Store Targets - Achieving KPI's
- Coaching Staff and driving them to achieve daily goals, both KPI and customer service based
- Working closely with company owners, Mike and Paul Donovan
- Ensuring the backroom is organized, tidy and is adhering to company policy
- Maintaining a high standard of expectations from my team
- Training Staff on Customer Service skills and selling techniques
- Keeping the Team strong, focused and supported during almost four months Receivership
- Managing a store handover, refurbishment and rebranding to Shoe Connection
- Keeping the Team strong, focused and supported during almost four months of Receivership
Full Time Relief Teacher
Gumboots Early Learning Centre
02.2015 - 09.2015
- Company Overview: (Employed here while studying Early Childhood Education)
- Maintaining room cleanliness and tidiness throughout the day
- Daily planning and setting up activities to engage and enhance children’s learning development
- Assisting with both toilet training and any nappy changes that are required
- Sleep Room/time – setting up beds for the day, helping children settle to sleep & perform five-minute checks once asleep
- Meal times; ensuring all children are eating their food/drinking their water
- Monitoring children with food allergies
- Daily washing of bed linen, flannels and bibs
- Ensuring play area is free from any litter and potential hazards
- Setting up of play equipment for the day
- Setting up playground and sandpit, making sure all toys/sandpit/fences are safe and meet regulation heights
- Discussions with parents upon drop off and pick up to and from the Centre
- (Employed here while studying Early Childhood Education)
Administration Officer; Community Work Department
The Department of Corrections
07.2014 - 02.2015
- Reception Shifts
- Making new physical files/legal files for Offenders
- Managing the Staff work cellphone bills
- Managing various spreadsheets for the Lead Service Manager
- Arranging and catering for any Whanau Hui at the site
- Assisting the District Court and local Police with confidential information
- Assisting the Probation Officers with paperwork management
Customer Service Officer
TOWER Insurance
01.2013 - 02.2014
- Day to day general enquiries about types of cover offered by Tower
- Setting up new policies for existing customers
- Working towards and exceeding sales targets
- After hours claims lodgement
- Specialized support services for Life Insurance Team
- Consulting complaints
- Complying with a rotating roster with weekly changes of shift
Skills
- ● Reliable and Punctual
- ● Calm and Decisive Under Pressure
- ● Empathetic and Relatable
- ● Effective Communicator
- ● Motivated with a Positive Attitude
- ● Client/Colleague focused, Internal and External
- ● Well Spoken and Excellent Phone Manner
- ● Enthusiastic and Driven with every task at hand
Timeline
Office Administrator with Management and Payroll Duties
Dove Medical Press
09.2022 - Current
Senior New Business Administrator
Fidelity Life Assurance
10.2018 - 09.2022
New Business Administrator
Fidelity Life Assurance
07.2016 - 10.2018
Store Manager
Wildpair & Shoe Connection
09.2015 - 06.2016
Full Time Relief Teacher
Gumboots Early Learning Centre
02.2015 - 09.2015
Administration Officer; Community Work Department
The Department of Corrections
07.2014 - 02.2015
Customer Service Officer
TOWER Insurance
01.2013 - 02.2014