Summary
Overview
Work History
Education
Skills
Personal Information
Driverslicence
Vehicle
Volunteer Experience
Hobbies and Interests
References
Languages
Timeline
Generic
Caroline Bates

Caroline Bates

Auckland

Summary

Kia Ora, my name is Caroline. I am an experience customer service specialist with a ‘Can Do' attitude. My adaptable personality allows me to thrive under pressure and my customer service skills are enhanced by my friendly and approachable nature. I am able to connect with people from diverse backgrounds and cultures. I am a dedicated team player with a strong work ethic and excellent communication skills. I constantly look for opportunities to develop myself and enjoy working in a team environment as well as having a good sense of humour.

Overview

20
20
years of professional experience

Work History

Client Services Advisor

Youi Insurance
11.2016 - 06.2024
  • Responsible for providing high level of customer service insurance support.
  • Responding to customer queries via phone calls and email. Managed approximately 50-60 incoming calls per day.
  • Setting up new sales policies, providing general information around products, and updating account details and payment details.
  • Developed strong relationships with clients, leading to increased trust and loyalty.
  • Contributed towards revenue growth by identifying upselling opportunities during service calls.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information sharing with clients.

Inbound Sales Advisor

Youi Insurance
05.2016 - 11.2016
  • Responsible for selling insurance products and setting up customer policies.
  • Collaborated with team members to achieve collective sales goals and provide exceptional customer service.

Customer Service & Sales

Go Rentals
10.2013 - 05.2016
  • Provided awesome customer service to customers face to face, phone calls, emails and online bookings.
  • Delivered rental cars to customers at various accommodations and processed paperwork with clients.
  • Stepped up into leadership role as 2IC on days needed.
  • Assisted with cleaning the vehicles when staff ratio was low.

Casual

Eden Park Catering Food & Hospitality
03.2013 - 08.2014
  • Expanded knowledge of customer service and hospitality skills by serving food and beverages in corporate lounges.

Landscaper

Mike Cullians Landscaping
05.2007 - 11.2007
    • Worked on properties, planting plants/trees and mulching, following instructions/plans in various weather conditions.

Part Time

Selwyn College
04.2006 - 09.2006
  • Waitressing, serving platters of finger food and beverages to guest after a Performing Arts Show.

Part Time

The Warehouse
10.2004 - 04.2006
  • Worked in the clothing department where I organized and restocked the clothing and assisted with customer queries via phone as well as face to face.
  • When needed, I assisted in the check-outs department helping serve customers by scanning their items and handling cash/eftpos and computer usage.

Education

Sir George Seymour National College of Airline, Travel & Tourism

National Diploma in Computing Level 4 -

NZSE New Zealand School of Education

Skills

  • Customer service excellence
  • Customer Relations
  • Strong empathy
  • Teamwork and Collaboration
  • Call center experience
  • Attention to Detail
  • Customer Retention
  • Active Listening
  • Adaptability
  • Time Management
  • Multitasking Abilities
  • Reliability
  • Calm and Professional Under Pressure
  • Sales and Upselling
  • Computer Skills
  • Team Leadership
  • Hospitality

Personal Information

Citizenship: New Zealand

Driverslicence

  • Full Class 1 Drivers License
  • Class 2L Drivers License

Vehicle

Reliable

Volunteer Experience

  • 2013, Star Dome, Dressed up as an Astronaut., Helped with face painting, colouring-in, collecting entry tickets., Handing sticker stars to children for activities.
  • 2013, Parnell Trust, Worked as a kitchen hand, preparing food and drinks for guests., Setting up tables with plates and cutlery., Clearing and washing dishes.
  • 2013, House of Travels Viaduct Event Centre, Auckland, Meeting and greeting customers., Handing out welcome packs.
  • 2013, Koru Lounge Auckland International Airport, Auckland, Collecting and clearing customers' dishes., Refilling beverage fridges., Helping customers with enquiries.
  • 2013, Sir George Seymour National College of Airline, Travel & Tourism, Welcoming students and visitors., Answering phone call enquiries., Passing on messages and sending emails.

Hobbies and Interests

  • Enjoy outdoor activities.
  • Family-oriented.
  • Passionate about travel and meeting new people.

References

Karina Guimaraes

Email: kau_guimaraes@yahoo.com.br

Phone: 0226731140


Katie McManus

Email: katie.mcmanus@hotmail.co.nz

Phone: 021818518

Languages

English

Timeline

Client Services Advisor

Youi Insurance
11.2016 - 06.2024

Inbound Sales Advisor

Youi Insurance
05.2016 - 11.2016

Customer Service & Sales

Go Rentals
10.2013 - 05.2016

Casual

Eden Park Catering Food & Hospitality
03.2013 - 08.2014

Landscaper

Mike Cullians Landscaping
05.2007 - 11.2007

Part Time

Selwyn College
04.2006 - 09.2006

Part Time

The Warehouse
10.2004 - 04.2006

Sir George Seymour National College of Airline, Travel & Tourism

National Diploma in Computing Level 4 -

NZSE New Zealand School of Education

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