Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Caroline Chang

Pakuranga,Auckland

Summary

I am a dedicated and KPI-driven person with nearly three years of experience in a fast-paced retail setting. During this time, I quickly moved to a worker-in-charge position, where I was responsible for money handling, staff training, and complaint management. My ability to adapt and learn quickly has enabled me to thrive in a variety of situations and contribute significantly to team success. Through my retail experience, I have learnt the importance of customer service, especially in the fashion industry. I am keen to leverage these skills of communication, marketing, and great customer experience into a future role.

Overview

6
6
years of professional experience

Work history

Retail sales assistant/Worker in Charge

Glassons Ltd
Sylvia Park
08.2024 - Current
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Maintained accurate records to track cash handling activities.
  • Trained new team members to share knowledge and best practices.
  • Adhered to company policies, safety procedures and performance standards.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Completed opening and closing procedures on running days.

Private home tutor

N/A
Auckland
11.2019 - Current


  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Effectively tutored six students aged 5 - 12.
  • Promoted academic success and enhanced learning experiences for students of varying capabilities.
  • Promoted perseverance and determination as key components of student success.

Retail sales assistant/Worker in Charge

Glassons Ltd
Newmarket, Botany
12.2021 - 02.2024

Education

NCEA Level 3 -

Macleans College
04.2001 -

BCom/BSc -

University of Auckland
Auckland, New Zealand
02.2023 -

Global Exchange Programme -

The University of Nottingham
Ningbo, China
02.2024 - 06.2024

Skills

  • Strong communication and interpersonal skills
  • Outgoing and enthusiastic
  • Friendly and helpful
  • Complaint management
  • Retail merchandising expertise
  • Upselling expertise

Accomplishments

    Most Improved Concert Band Player - 2019

    Member of Macleans College Senior A Netball Team - 2020-2021 Peer Support Leader - 2021

    Guest Player for Wairua Sinfonietta - 2021

    Guest Player for Manukau Symphony Orchestra - 2021

    House Captain at Macleans College - 2022

    Principal Horn in Macleans Premier Symphony Orchestra and Premier Concert Band - 2022

    KBB Gala Honours Player - 2022

    Auckland Netball Centre Umpire - 2022

Languages

English
Fluent
Chinese (Mandarin)
Fluent

References

References available upon request.

Timeline

Retail sales assistant/Worker in Charge

Glassons Ltd
08.2024 - Current

Global Exchange Programme -

The University of Nottingham
02.2024 - 06.2024

BCom/BSc -

University of Auckland
02.2023 -

Retail sales assistant/Worker in Charge

Glassons Ltd
12.2021 - 02.2024

Private home tutor

N/A
11.2019 - Current

NCEA Level 3 -

Macleans College
04.2001 -

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Caroline Chang