Caroline Crosbie
Christchurch,CAN
Summary
I am 39 years of age with four beautiful children. I have owned my own house cleaning business and feel its time to do something for myself. I am able to be alot more flexible with work due to all my children attending school. I am all about family and routine we love doing things togethers like sports and walking. I am very involved with my children sports , i am my son football team admin manager. My role is organizing the team avents and keeping parent's upto date with all information regarding our sports club.
Overview
29
29
years of professional experience
Work History
House Cleaner
Caroline Crosbie
Christchurch, CAN
11.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Front Desk Manager
Rodney Wayne
Christchurch, CAN
09.2019 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
Salon Assistant
Fibbs Hair Salon
Christchurch
05.1995 - 02.2020
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Duty Manager
One Good Horse Parklands
Christchurch, CAN
06.2011 - 04.2019
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Analyzed sales data to identify opportunities for growth and improvement.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
Receptionist
Synergy The Palms
Christchurch
06.2007 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Checkout Operator
Freshchoice Parklands
Christchurch, CAN
07.2001 - 05.2007
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nill - Nill
Mairehau High School
Christchurch, CANSkills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Deep cleaning expertise
- Surface sanitation
- Payment Collection
- Wall scrubbing
- Floor sweeping
- Safe Chemical Handling
Timeline
House Cleaner
Caroline Crosbie
11.2021 - Current
Front Desk Manager
Rodney Wayne
09.2019 - 05.2021
Duty Manager
One Good Horse Parklands
06.2011 - 04.2019
Receptionist
Synergy The Palms
06.2007 - 08.2014
Checkout Operator
Freshchoice Parklands
07.2001 - 05.2007
Salon Assistant
Fibbs Hair Salon
05.1995 - 02.2020
Nill - Nill
Mairehau High School