Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Caroline Dambaza

Dunedin

Summary

Compassionate and dedicated Support Worker, proficient in behaviour redirection and progress documentation, facilitating daily activities and promoting independence and well being. Committed to maintaining a safe, respectful and inclusive environment through empathetic communication and tailored assistance. Committed to upholding the highest standards of dignity, respect, and professionalism in all interactions. Seeking to continue to contribute to a dynamic care team and make a positive impact on the lives of those in need.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Support Worker

Community Care Trust
05.2023 - Current
  • Assisting supported people with daily living needs to maintain self-esteem and general wellness.
  • Helping supported people manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced quality of care for supported people by providing personalized support and assistance with daily living activities.
  • Transporting supported people to appointments, shopping venues and entertainment events according to determined schedule.
  • Providing crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining supported person safety.
  • Mentoring new support workers by providing guidance, sharing best practices, and modeling effective supported person-centered care techniques.
  • Safeguarding supported people well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Beauty Supervisor

Helaz Beauty Salon
03.2009 - 11.2015
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Adhered to strict hygiene standards while handling cosmetic products to maintain customer safety.
  • Managed scheduling of staff shifts to ensure adequate coverage during peak hours.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated expert knowledge of various beauty brands and products for accurate guidance of clients'' needs.
  • Maintained clean and inviting store environment to enhance overall customer experience.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

Mutorashanga High School
Mutorashanga Zimbabwe

Skills

  • Reliability and punctuality
  • Adaptable to change
  • Progress Documentation
  • Respect for privacy
  • Behavior redirection
  • Attentive to people
  • Professional boundaries
  • Health and safety awareness
  • Emotional Support

Certification

First aid certificate

CPI training

Additional Information

Reference 1

Pratibha Sharma (Team Leader)

Community Care Trust


Reference 2

Idah Koudayah (Team Leader)

Community Care Trust



Timeline

Support Worker

Community Care Trust
05.2023 - Current

Beauty Supervisor

Helaz Beauty Salon
03.2009 - 11.2015

Mutorashanga High School

Similar Profiles

CREATE PROFILE
Caroline Dambaza