Caroline Grant
Palmerston North,MWT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Teacher’s Aide – New Entrance
Milson School
08.2024 - Current
- Working term time in new entrance class to support teacher with learning needs of children.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supporting ORS funding children to develop speech and emotional understanding.
Board Member – Unpaid
Whatunga Tūao | Volunteer Central
07.2024 - Current
- Board member ensuring all charities protocol is adhered to as set out in governance
- Fostered collaboration among board members, promoting open communication and shared decision making.
Admin Support Agency
Office of Public Guardian Birmingham
09.2023 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality at all times, managing up to 150 files daily.
- Developed and maintained strong working relationships with colleagues across the organization, contributing to a positive and collaborative work environment.
- Liaised with internal departments to facilitate cross-functional collaboration, streamlining project workflow
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Working to daily targets to ensure steady flow of forms completed.
Business Support Officer Agency
Birmingham Children’s Trust
04.2023 - 09.2023
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly, working directly with three heads of services and 20 social workers.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Coordinated company events and meetings, managing logistics to ensure seamless execution.
- Maintained smooth back-office functions to promote efficient business operations.
Office Manager Not for Profit
Home from Hospital - Birmingham
01.2019 - 04.2023
- Established new funding streams to support running of two new projects in the community worth£120,000 significantly impacting community development and sustainability, creating another job role within the charity.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency, introducing new IT system and case recording software.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records, overseeing 1500 enquirers yearly, via phone calls, email correspondence, responding within set time limits
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts, overseeing CEO diary.
- Implemented comprehensive training program for new staff member's/ volunteers , improving their integration into team and productivity.
- Provided comprehensive administrative support to CEO and Trustees enabling them to focus on strategic decision-making, such as report generation and data entry.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Aftercare Coordinator
Home from Hospital - Birmingham
06.2015 - 01.2019
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care, as directed by NHS/ Social Services.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options, such as form filling and advocacy.
- Managed caseloads effectively, prioritizing high-risk cases for more intensive support during the transition period following discharge from the hospital setting, working with up to 30 clients a month.
- Identified and referred patients to social work department for additional services - safe guarding, care related issues.
- Established strong relationships with community-based organizations to provide additional resources and support for discharged patients in need of continued assistance at home or other facilities outside hospitals.
Information Officer
Birmingham Carer’s Hub - Birmingham
04.2012 - 05.2015
- Collaborating directly with Social Workers and Health care professionals, increasing referrals into service by 35%
- Assisting in filling benefit forms and appeals, successful outcomes 90%
- Advocating, negotiating on behalf of clients
- Housing Support
- Liaising with social care agencies
- Producing monthly reports for management
- Managing own caseloads and Diary following data protection and confidentiality
- Outreach in local communities
- Attending home visits
- Providing Emotional support to clients
Education
Further Education - Self Development - Management And Leaership
Chartered Management Institute
Birmingham UK03.2023
Certificate of Higher Education - Social Care
The Open University
Milton Keynes09.2017
NVQ Level 2 - Health and Social Care
Barton Healthcare
Birmingham UK12.2005
Skills
- Proven ability to plan and allocate time efficiently
- Strong organisational ability
- Good analytical and conceptual skills
- Extensive experience working collaboratively with multi-disciplinary teams and agencies
- Strong team player
Timeline
Teacher’s Aide – New Entrance
Milson School
08.2024 - Current
Board Member – Unpaid
Whatunga Tūao | Volunteer Central
07.2024 - Current
Admin Support Agency
Office of Public Guardian Birmingham
09.2023 - 04.2024
Business Support Officer Agency
Birmingham Children’s Trust
04.2023 - 09.2023
Office Manager Not for Profit
Home from Hospital - Birmingham
01.2019 - 04.2023
Aftercare Coordinator
Home from Hospital - Birmingham
06.2015 - 01.2019
Information Officer
Birmingham Carer’s Hub - Birmingham
04.2012 - 05.2015
Further Education - Self Development - Management And Leaership
Chartered Management Institute
Certificate of Higher Education - Social Care
The Open University
NVQ Level 2 - Health and Social Care
Barton Healthcare
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