CAROLINE GREEN
North Shore,AUK
Summary
A highly commercial Head of People & Culture with over 20 years of experience, specializing in Financial Services, Wealth Management, and Investment Banking (Westpac, UBS, AXA). I bring a proven track record of partnering with Executive CRO's, CPO's and CFO's and key decision makers to drive organisational performance, culture transformation, and operational excellence. My background spans complex regulatory environments (Risk & Compliance) and agile, high-growth sectors, allowing me to balance strategic advisory with hands-on operational delivery. Currently leading People Experience and transformation for Mastheads Publishing (separate entity) in a digital media environment, I am passionate about building high-performing, values-aligned cultures that enable business strategy.
Overview
20
20
years of professional experience
Work History
Head of HR - Masthead Publishing
STUFF LIMITED
02.2018 - Current
- Current focus is operational splitting of the business (new legal entities set up Dec 24) with dual systems and data separation
- Involved in various sale processes including all of the data due diligence to point of sale
- Organizational Transformation: Led a major 2-year transformation program to shift the organization to a "High-Performance" culture. Appointed as Delivery Manager, providing strategic advice and reporting to the Governance Group on rollout, risk, and employee impact.
- Operational Excellence: Oversee the People Experience function (HR Operations Centre), ensuring the efficient delivery of all HR administration, onboarding, and support services and resolving policy interpretation/application.
- Strategic Partnering: Partner directly with C-Suite executives (Chief Revenue Officer, CTO, Chief Data Officer and CFO) to drive commercial outcomes, managing complex cost-saving programs (>$5m) and agile workforce planning.
- Wellbeing & Culture: Championed psychological safety and wellbeing, successfully achieving the DV FREE Tick (2019).
- ER & Compliance: Manage complex employment relations, investigations, and policy interpretation to ensure a fair, equitable, and compliant workforce.
- Successfully defended numerous personal grievance matters in mediation
- A major digital/media business (700 FTE)
Head of HR (Greenfield Contract)
IPFX LIMITED
05.2017 - 11.2017
- 6 month fixed term contract
- Operational Setup: Built the entire HR and People Operations infrastructure, creating the full suite of policies and procedures.
- Facilities & H&S Management: Managed critical Property and Health & Safety issues following a major building fire.
- Oversight of the Office Manager/Receptionist regarding general office operational matters
- Risk & Compliance: Implemented external vetting procedures to ensure compliance with AML/FATCA requirements for staff working with banking clients.
- Managed and resolved significant legacy ER issues in my first month
- Executive Advisory: Acted as the primary advisor to the CEO and Leadership Team on all people priorities, resolving legacy employment disputes and setting the cultural tone.
- A global unified communications business.
HR Manager - Commercial, Corp. & Institutional, Finance & Risk
WESTPAC NEW ZEALAND
04.2014 - 01.2017
- Wealth Management Partnering: Managed the HR portfolio for Business Bank & Wealth (600 FTE), acting as a trusted partner to the GM. Led the transformation of the Private Wealth Management function to align with new business strategies.
- Risk & Finance Portfolio: Partnered with the Chief Financial Officer and Chief Risk Officer, ensuring people strategies supported the bank's strict regulatory and risk management frameworks.
- Organisational Design: Led restructures of the Finance Leadership Team and the Credit and Financial Crime business units, ensuring robust consultation with unions and adherence to employment law.
- Agile Transformation: The HR division was the first in the Bank to adopt Agile methodology. Embedded new ways of working in sprints that were functional team projects
- Capability Uplift: Rolled out a new capability framework for Finance to improve role clarity, career progression, and succession planning.
- A bank's critical revenue and control functions (Business Bank, Wealth, Risk, Finance).
HR Business Partner - Financial Services
COMMONWEALTH BANK (BANKWEST)
06.2009 - 09.2010
- Post-Acquisition Integration: Partnered with the CFO to drive a high-performance culture following the CBA acquisition. Managed workforce reductions (400 FTE) while retaining key talent and preserving the iconic Bankwest brand.
- Talent & Efficiency: Restructured the Audit function for greater operational efficiency and established a secondment program with ASB to develop international talent pipelines.
HR Business Partner - International Wealth
UBS WEALTH MANAGEMENT (London)
06.2008 - 12.2008
- Wealth Advisory Support: Senior HRBP supporting Desk Heads and Wealth Advisors for international markets (EMEA).
- Restructuring & ER: Managed 90-day consultation periods for restructuring and acted as an independent HR representative on hearing panels for complex grievance and disciplinary cases.
HR Business Partner - Front Office
AXA INVESTMENT MANAGERS (London)
03.2006 - 05.2008
- Investment Management Focus: Global HR responsibility for Fund Management teams (Fixed Income, Trading) across London, Paris, and the US.
- Acquisition & Growth: HR lead for the acquisition of AXA Framlington. Developed recruitment strategies to attract "Star" Fund Managers and managed complex compensation buy-outs.
- International Operations: Managed the closure and relocation of the US Investment Grade business (Greenwich/NY), identifying legal risks and managing the consultation process.
Education
Bachelor of Social Science - Clinical & Industrial Psychology
Honours - Human Resources
Skills
- Organizational Design
- Workforce Planning
- Change Management
- Executive Coaching
- Wealth Management
- Investment Banking
- Fintech/Digital
- Business Banking
- Regulatory Compliance (AML/FATCA)
- Employment Law (NZ/AU/UK)
- Risk Management
- Health & Safety
- High-Performance Culture
- Psychological Safety
- DE&I (DV Free Tick)
- Engagement
- HRIS & Systems
- Office & Facilities Oversight
- Executive Support Structures
- Policy Design
References
Available on request.
Qualifications Certifications
- ICP Agile Certification (2016)
- Bachelor of Social Science (Clinical & Industrial Psychology)
- Honours in Human Resources
- Saville & Holdsworth Certification (NZ)
Notice Period
- One month
Timeline
Head of HR - Masthead Publishing
STUFF LIMITED
02.2018 - Current
Head of HR (Greenfield Contract)
IPFX LIMITED
05.2017 - 11.2017
HR Manager - Commercial, Corp. & Institutional, Finance & Risk
WESTPAC NEW ZEALAND
04.2014 - 01.2017
HR Business Partner - Financial Services
COMMONWEALTH BANK (BANKWEST)
06.2009 - 09.2010
HR Business Partner - International Wealth
UBS WEALTH MANAGEMENT (London)
06.2008 - 12.2008
HR Business Partner - Front Office
AXA INVESTMENT MANAGERS (London)
03.2006 - 05.2008