Overview
Work History
Education
Timeline
Generic

Caroline Harbour

Overview

6
6
years of professional experience

Work History

Groups and Events Assistant (Seasonal)

Mudbrick Restaurant And Vineyard
10.2023 - Current
  • Completed a 12 week training period in 6 weeks, to positive review by management and human resources
  • Onboarded and trained a direct report in administrative responsibilities and organizational procedures
  • Act as live communications hub on a daily basis for all aspects of the business, monitoring inboxes and phones and relaying verbal and written information to all departments, guests, and third party partners
  • Earned a role personally drafting responses to all positive and negative guest and partner feedback, tracking areas of accomplishment and needed improvement
  • Took on additional responsibilities and operational knowledge to assist the Weddings and Cellar teams when required

Guest Relations Hostess

The Walt Disney Company
06.2018 - 08.2023
  • Consistently earned roles with increased responsibility and independence, including Tour Guide, Trainer, Facilitator, Unique Services, and Help Desk
  • Drafted and successfully pitched to leadership a revised virtual queue system that decreased guest wait time by 40% in one month
  • Was often asked by leadership to defuse emotionally charged situations due to my skill at taking conflict in stride
  • Created a training program on services for guests with disabilities that improved team's ability to provide equitable experiences, backed up by survey results
  • Co-wrote a collection of training modules that doubled cast compliance with safety regulations in one month
  • Conceptualized and planned a new Disney tour product from scratch and presented the finalized outline to company executives
  • Collaborated on an internal campaign that increased cast environmental policies compliance from 18% to 82% in two months
  • Wrote a team newsletter column that received the the highest engagement rates of the publication

Guest Talent Coordinator (Temporary Assignment)

The Walt Disney Company
02.2023 - 05.2023
  • Ran live performances by multiple guest performers daily, including show call duties, crowd management, and liaising with the tech team and VIP guests
  • Chosen to collaborate with peers on a data-gathering project to increase conversion of sales leads
  • Completed extensive communications and documentation work ahead of deadlines for every event
  • Was repeatedly lauded by clients for creating an efficient and seamless experience the day of an event
  • Established strong working relationships with colleagues from various departments with only a matter of hours to build rapport

Company Orientation Facilitator

The Walt Disney Company
09.2021 - 08.2023
  • Demonstrated flexibility by stepping up to lead classes when other cast were unavailable and presentation equipment was damaged
  • Developed a reputation for instilling excitement to be working at a new location in peers of diverse backgrounds and goals
  • Repeatedly received feedback from peers that the classes I taught were memorable, informative, and engaging

Education

Master of Arts - Mass Communications And Public Relations

University of Florida
Gainesville, FL
05.2023

Bachelor of Arts - English with a Concentration in Writing

Wheaton College
Wheaton, IL
2018

Timeline

Groups and Events Assistant (Seasonal)

Mudbrick Restaurant And Vineyard
10.2023 - Current

Guest Talent Coordinator (Temporary Assignment)

The Walt Disney Company
02.2023 - 05.2023

Company Orientation Facilitator

The Walt Disney Company
09.2021 - 08.2023

Guest Relations Hostess

The Walt Disney Company
06.2018 - 08.2023

Master of Arts - Mass Communications And Public Relations

University of Florida

Bachelor of Arts - English with a Concentration in Writing

Wheaton College

Similar Profiles

CREATE PROFILE
Caroline Harbour