Summary
Overview
Work History
Skills
References
Timeline
Generic

Caroline Hedges

Lincoln,CAN

Summary

I am results focused, having worked to and achieved, sales and service targets. I have been exposed to high pressure sales environments, working to some strict deadlines, keeping a positive attitude throughout. I have a strong eye for detail, whilst being a great communicator. I believe that customer service is paramount, and achievement will always follow if you focus and listen to your customer's needs. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

34
34
years of professional experience

Work History

Claims Consultant

IAG
10.2023 - 10.2024
  • I manage large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provide expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Resolve complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiate favourable settlements for clients, maintaining a high success rate in claim resolutions.

Partner Success Specialist

MYOB Limited
04.2019 - 04.2023
  • Starting MYOB in the sales world saw a great career progression path, from being a Commercial Partner Account Manager, and then to a training role in the professional services area of the business
  • As a Partner Success Specialist
  • I was the first point of contact with new Partners and onboarded them to MYOB and the Partner Program, ensuring they were trained and ready to enjoy a great experience with MYOB.I have enjoyed many awards and accolades at MYOB including my most recent award, the 'All Stars' Fiji trip for the 22/23 year.

Key Account Manager/Digital Marketing Specialist

Yellow Limited
01.2009 - 04.2019
  • At Yellow I was able to progress my career from an Internal Sales Consultant, to a Field Sales Consultant and then progressing to becoming a Digital Marketing Specialist and then Key Account Manager.

Customer Consultant

Westpac Bank
01.2003 - 01.2009
  • My time at Westpac was spent as a lending consultant and Priority Care Consultant, where I dealt with high wealth personal and residential lending and insurance within both branch and corporate office settings.

Sales Consultant

Kronos Inc - ICB Telecommunications - Principle Dynamics
01.1996 - 01.2002

Mortgage Underwriter

Bank of Ireland
01.1991 - 01.1993

Skills

  • Educational Coaching
  • Customer Service
  • Technical Training
  • Communication
  • Sales & Service
  • Lending & Policy
  • Regulation and Policy

References

Available on Request

Timeline

Claims Consultant

IAG
10.2023 - 10.2024

Partner Success Specialist

MYOB Limited
04.2019 - 04.2023

Key Account Manager/Digital Marketing Specialist

Yellow Limited
01.2009 - 04.2019

Customer Consultant

Westpac Bank
01.2003 - 01.2009

Sales Consultant

Kronos Inc - ICB Telecommunications - Principle Dynamics
01.1996 - 01.2002

Mortgage Underwriter

Bank of Ireland
01.1991 - 01.1993
Caroline Hedges