Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caroline Jackson

Montreal

Summary

Experienced Optical Assistant with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.

Overview

8
8
years of professional experience

Work History

Optical Dispensing Assistant

Specsavers Napier
03.2022 - Current
  • Supported team members in achieving daily objectives through clear communication and collaborative problem-solving efforts.
  • Enhanced customer experience through attentive listening skills that led to personalized service tailored specifically to individual lifestyle requirements or aesthetic preferences.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.

Community Support Worker

Healthcare NZ
10.2016 - 05.2021
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.

Education

Certificate in Health Science - Health Sciences

Eastern Institute of Technology
12.2015

Skills

  • Optical knowledge
  • Optical Measurements
  • Frame Selection
  • Diagnostic Imaging
  • Adjusting Eyewear

Accomplishments

  • Supervised team a of 10 staff members.
  • Achieved Levels 1-2 of Optical Dispensing via Specsavers learning program.
  • Promoted to In Store Trainer.
  • Stand in Clinical Coordinator.

Timeline

Optical Dispensing Assistant

Specsavers Napier
03.2022 - Current

Community Support Worker

Healthcare NZ
10.2016 - 05.2021

Certificate in Health Science - Health Sciences

Eastern Institute of Technology

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Caroline Jackson