Summary
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Caroline Langdale-Hunt

Brookhaven,Christchurch

Summary

Banking professional with over 10 years of experience in finance, focusing on customer relationship management and risk assessment. Proven track record in supporting clients through recovery efforts by delivering customized financial solutions and effective negotiation strategies. Strong ability to foster client loyalty through dedicated service and strategic planning.

Work History

Analyst. Residential & Small Business

Westpac
Christchurch, New Zealand
2012 - 2015
  • Analyzing and reviewing a portfolio of residential and/or small business customer files within the South Island.
  • Supported Christchurch customers impacted by the earthquake with tailored assistance and recovery strategies.
  • Managing restructures, mortgagee sales, bankruptcies, deceased estates and liquidations.
  • Collaborated with senior management and legal teams to develop strategic recommendations and procedural guidelines.
  • Ensured accuracy of process review systems and upheld integrity of risk grade assessments.

Sales & Lending Specialist

Westpac
Christchurch, New Zealand
2008 - 2012
  • Analyzed customer needs to recommend appropriate financial products.
  • Handled inbound calls regarding home loans, personal loans, credit cards, overdrafts, insurance, and general inquiries.
  • Conducted follow-up calls with existing clients to ensure satisfaction and retention.
  • Performed outbound retention calls to maintain client relationships.
  • Processed hardship applications to assist clients experiencing financial difficulties.
  • Executed loan assessments and final checks before drawdown during staff shortages in administration.

Collections Officer

GE Money
Christchurch, New Zealand
2006 - 2008
  • Executed collection calls every 60 to 180 days for hire purchases, personal loans, and credit cards to recover outstanding debts.
  • Negotiated directly with clients to prevent third-party collections while enhancing customer relationships.
  • Conducted thorough background checks on clients to ensure regulatory compliance.
  • Collaborated effectively with team members to achieve operational plan targets.

Sales Support

Credit Express/October Capital
Christchurch, New Zealand
2004 - 2006
  • Generated loan quotes for potential borrowers, enhancing financing options.
  • Built relationships with multiple finance companies to facilitate loan processing.
  • Performed credit checks to support loan approval processes.
  • Completing loan documents throughout New Zealand.
  • Preparing & Checking Settlements before disbursement.
  • Supported sales team with administrative tasks, streamlining operations.

Education

Launchpad Scholarship - Business & Administration

Ara Institute of Canterbury
Christchurch
01-2005

Cashmere Primary School
Christchurch, CAN
01-1998

Fifth Form Certificate - Maths, Science, English & Art

Christchurch Girls’ High School
Christchurch, CAN

Sixth Form Certificate - Text Information Management

Christchurch Girls’ High School
Christchurch, CAN

Skills

  • Risk assessment
  • Attention to detail
  • Relationship management
  • Team collaboration
  • Inquisitiveness
  • Self-motivation
  • Active listening

Hobbies and Interests

  • Skiing & Snowboarding
  • Horse Riding
  • Art
  • Movies
  • Entertaining Friends & Family

Personal Information

  • Nationality: New Zealand European
  • Marital Status: Married

Timeline

Analyst. Residential & Small Business

Westpac
2012 - 2015

Sales & Lending Specialist

Westpac
2008 - 2012

Collections Officer

GE Money
2006 - 2008

Sales Support

Credit Express/October Capital
2004 - 2006

Launchpad Scholarship - Business & Administration

Ara Institute of Canterbury

Cashmere Primary School

Fifth Form Certificate - Maths, Science, English & Art

Christchurch Girls’ High School

Sixth Form Certificate - Text Information Management

Christchurch Girls’ High School

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Caroline Langdale-Hunt