Caroline Li
Auckland,AUK
Summary
A Chinese new mum passionate about baby products ,love outdoor, exercise and the planet.
Flexible Client Advisor with experience efficiently resolving issues and providing professional customer service.
Talented at selling various products and services with excellent understanding of Chinese market. Dedicated to working with different department to achieve necessary tasks and meet customer needs.
Overview
11
11
years of professional experience
Work History
Client Advisor&High Jewellery Ambassador
Tiffany &Co.
Auckland, AUK
10.2016 - Current
- Completed daily logs, tracked data and managed clients' book of business.
- Cultivated and strengthened relationships with new clients and educated clients on product services and events.
- Expanded customer base through community outreach and strategic business partnerships.
- Highlighted values and educated clients on high jewellery products.
- Managing Wechat and Redbook accounts by updating latest product campaigns and creating personal styling photos.
- Hosting locally and oversea shopping events for clients.
- CVM support
Sales Associate
Prada Group
Auckland, AUK
12.2014 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Managing after sale service department and support management team with CVM
Assistant Designer
Kelly Lin Couture
Auckland, AUK
07.2013 - 12.2014
- Supported senior designer with mockups, material searches and specifications for designs.
- Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
No Degree - AJP
Gemological Institute of America
Bachelor of Fashion Design - Fashion Design
Beijing Institute of Fashion Technology
Beijing 06.2009
Skills
- Dependable and Responsible
- Cultural Awareness
- Flexible and Adaptable
- Self-Motivated
- Excellent Communication
- Active Listening
- Maintenance and Repair
- Multitasking Abilities
- Analytical and Critical Thinking
Timeline
Client Advisor&High Jewellery Ambassador
Tiffany &Co.
10.2016 - Current
Sales Associate
Prada Group
12.2014 - 10.2016
Assistant Designer
Kelly Lin Couture
07.2013 - 12.2014
No Degree - AJP
Gemological Institute of America
Bachelor of Fashion Design - Fashion Design
Beijing Institute of Fashion Technology
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