Caroline Reitinger
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Hertz Car Rental
Christchurch
04.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Completed bi-weekly payroll for 9 employees
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Administrator
Brikclay And Block
Christchurch
02.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Reconciled accounts and investigated variances.
- Completed clerical and data entry tasks to optimize financial procedures.
- Updated daily transaction records to assist with payroll and billing administration using Xero and MYOB.
- Prepared weekly payroll for 2 employees and maintained all associated files.
Customer Service Representative
Ace Rental Cars
Christchurch
05.2019 - 04.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front of House Employee
Dubba Deluxe
Christchurch
05.2018 - 08.2018
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Rudolf Steiner Schule
Graduate Certificate - Accounts Administration And Payroll
Career Academy
Remotely 06.2024
Skills
Communication
Administrative support
Team Building and Leadership
Time Management
Problem-Solving
Teamwork
Customer Service
Accomplishments
- Supervised team of 9 staff members.
- Graduated of the Supervisor Accreditation Program for Ace and Hertz Rentals
- Make-A-Wish Ambassador for Ace and Hertz.
Timeline
Customer Service Supervisor
Hertz Car Rental
04.2022 - Current
Administrator
Brikclay And Block
02.2021 - Current
Customer Service Representative
Ace Rental Cars
05.2019 - 04.2022
Front of House Employee
Dubba Deluxe
05.2018 - 08.2018
High School Diploma -
Rudolf Steiner Schule
Graduate Certificate - Accounts Administration And Payroll
Career Academy