Caroline Sanches
Queenstown,NZ
Summary
A highly skilled and versatile professional with a strong background in customer service, health and safety industry.
Able to work both independently and as part of a team consistently delivers outstanding results. I am renowned for my exceptional communication skills, which enable me to effectively address client needs and promptly resolve any issues that may arise.
Additionally, my ability to quickly learn and adapt to new technologies adds substantial value to the company's operations.
Overview
10
10
years of professional experience
Work History
Aviation Security Officer
Avsec
07.2023 - Current
- Enhanced airport security by conducting thorough screenings and inspections of passengers and baggage.
- Detected potential threats by utilizing advanced technology such as Ctix X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness
- Conducted foot patrol around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
- Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Utilized strong communication skills when interacting with travellers from diverse cultural backgrounds, facilitating a smooth screening process.
- Performed pat-downs to look for unauthorized items
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Able to screen on smart lane, conventional lane and Ctix X-ray machine
Operations Administrator
Cougar Security
03.2023 - Current
- Ordering and maintenance of all office stationary
- Prepare monthly agreed payable report
- Accounts payable and receivable loaded into XERO
- Competently trained in cash run and cash services
- Set up new clients for alarm monitoring and maintaining database for invoicing
- Provided answers to customer questions via phone and email
- Assist technician team with quoting and client queries
- Coordination and maintenance of vehicles and vehicle maintenance sheet
- Organized patrol handover and processing of all paperwork and reporting to clients.
- Skilled in TechOne, MagicQ, Tradify and Xero
- Provided assistance in managing safety programs aligned with client standards.
- Sorted documents and maintained organized filing process.
Health Consultant and First aid Trainer
Auckland, Life Care Consultants Ltd
11.2020 - 12.2022
- Traveled to client’s office/site to conduct Health checks and First aid course
- Contacted client prior appointment and contact was recorded
- Vehicle cleaned and car report was sent monthly
- Error reports checked and sent daily
- Ability to work self-sufficiently on assigned tasks
- Fast and efficient way of solving problems
- Taught first aid classes for community workers and members of public.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Programme Coordinator
Kelly Club
01.2020 - 12.2020
- Excellent organisational capability, attention to detail, and time management skills
- Detail oriented, highly organised, and ability to multi-task
- Ability to operate effectively in politically sensitive environments, be comfortable with ambiguity and adaptable to change
- Knowledge of XERO software
- Excellent organisational skills and attention to detail
- Ability to manage multiple complex and concurrent projects and re-establish priorities as necessary
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Retail Assistant
Sunglass Style
07.2019 - 10.2019
- Looking after customers whilst clarifying queries in accordance with their needs
- Dealing with sunglasses exchanges, refunds and any issues related to purchases
- Updating repair spreadsheets and quotes for costumers after sunglass repairs
- I was trusted to work on my own, cashing in and out newly purchases as well as in charge of opening and closing store
- I have also developed a fast and efficient way of solving problems whilst dealing with customers
- Strove to keep store tidy to make the Sunglass experience a pleasant one.
Retail Assistant and Barista
Huckleberry
03.2019 - 07.2019
- Ability to multi-task through having to attend multiple customers at once
- Worked closely with shift manager to solve problems and handle customer concerns.
- Successfully gained barista skills and customers trust whilst performing tasks in a timely manner.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used POS system to process sales, returns, and gift card activations.
Au Pair
Au Pair Care
10.2015 - 03.2018
- Supervised children engaged in physical activity, learning and social skills with peers.
- Helped children complete homework assignments and school projects.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Transported children safely to school, activities and appointments on time.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted with housework such as laundry and cooking.
- Coordinated playdates and outings to meet children's physical and social needs.
Intern
Crossfit Rio Claro
08.2014 - 07.2015
- Built a strong client base by custom designing exercise, nutrition, strength, and conditioning programs that enable weight reduction, reduce medication for depression, anxiety and hypertension and help each person adopt a healthier lifestyle
- Watched clients during exercises and assisted with performing exercises in the correct manner to minimize injuries.
- Developed effective improvement plans in alignment with goals and specifications.
- Analyzed problems and worked with teams to develop solutions.
Education
Temporary Certificate of Approval (COA)
C4 Group Ltd05.2023
CSS Course
Codecademy04.2023
HTML Course
Codecademy03.2023
First Aid Training -
Life Care Consultants
Auckland, NZ12.2022
Graduate diploma - Business Innovation
ICL Business School
Auckland, NZ2019
English course Advanced level -
Colorado School of English
Denver, Colorado2016
Bachelor’s degree - Physical Education
Universidade Estadual Paulista Julio De Mesquita Filho
Rio Claro, Sao Paulo2015
Skills
- Skilled in Microsoft office package
- Written and verbal communication
- Ability to work independently and collaboratively
- Accounts Payable and Accounts Receivable
- Job Assignments
- Customer Relationships
- Health Screening
- Data Entry
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Additional Information
Full Driver's licence
References
References available upon request
Timeline
Aviation Security Officer
Avsec
07.2023 - Current
Operations Administrator
Cougar Security
03.2023 - Current
Health Consultant and First aid Trainer
Auckland, Life Care Consultants Ltd
11.2020 - 12.2022
Programme Coordinator
Kelly Club
01.2020 - 12.2020
Retail Assistant
Sunglass Style
07.2019 - 10.2019
Retail Assistant and Barista
Huckleberry
03.2019 - 07.2019
Au Pair
Au Pair Care
10.2015 - 03.2018
Intern
Crossfit Rio Claro
08.2014 - 07.2015
Temporary Certificate of Approval (COA)
CSS Course
HTML Course
First Aid Training -
Life Care Consultants
Graduate diploma - Business Innovation
ICL Business School
English course Advanced level -
Colorado School of English
Bachelor’s degree - Physical Education
Universidade Estadual Paulista Julio De Mesquita Filho
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