Summary
Overview
Work History
Skills
References
Timeline
Generic

CAROLINE SHERWOOD

27 Branthwaite Drive, Rolleston

Summary

Possess over 20 years of Administration experience including as a Personal Assistant, Reception and Customer Service, Data Entry, Online/Website Editing and Service Coordination and Accounts Administration.

I am described as a well presented, friendly, positive and cheerful person. I am able to work under pressure and multi task and thrive being busy in my role.

I am passionate about being well organised and possess a process orientated approach, along with a keen eye for detail and following up on tasks until completed in a timely and satisfactory manner.

I am a mature communicator with a broad range of people and like to go above and beyond with customer service and have no problems resolving most complaints or issues. I am often complimented for my service by customers.

My computer skills are very good, I am competent learning new computer systems and using Microsoft 365. I have very good attention to detail and ability to work with accuracy either on my own or in a team environment.

As a team player I like to think and act one step ahead to be able to assist my colleagues and superiors where I see opportunity to. I pride myself on using my initiative to see where improvements can be made.

I have basic MYOB experience (entering sales and purchases) and Intermediate level Xero (Accounts Payable & Receivable, Bank Reconciliation etc).

I have a full clean drivers licence and reliable transport and possess a recent police check. Can pass a credit check and pre-employment drug tests. I am a non smoker and drinker.

Overview

25
25
years of professional experience

Work History

Customer Service & Administration

Pool Chemicals & Servicing Company
09.2023 - 10.2024
  • Answered phone enquires and scheduled service appointments and provided general information
  • Called customers to set up appointments for repairs and installations
  • Replenished stock & made note of low stock items
  • Received inwards goods & dealt with paperwork
  • Assisted Service Technicians with paper work and their needs
  • General housekeeping of store & office
  • Retail side Customer Service
  • Basic Xero Data Entry

Service Coordinator

Appliance Repairs
05.2022 - 06.2023
  • Answered phone enquires and scheduled service appointments and provided general information about appliances
  • Called customers to set up appointments for repairs and installations
  • Ordered and maintained necessary inventory for installations
  • Assisted Service Technicians with paper work, invoicing, parts ordering and re bookings
  • Used Tapi software programme in the management of servicing requests for Property Managers and Fleetpin to monitor and track location of Service Team

Web Content Editor

Montage Interactive Ltd
08.2015 - 05.2022
  • Optimized existing web pages for better search engine visibility
  • Analyzed website performance metrics to identify areas of improvement
  • Edited web content for accuracy and clarity, ensuring it adhered to brand standards
  • Maintained an organized digital library containing images, videos, documents
  • Edited and proofread manuscripts, articles, reports, and other documents to ensure accuracy of grammar, spelling, punctuation and formatting

Administrator & Personal Assistant

Synapse Ltd
03.2009 - 08.2015
  • Answered phone calls and emails from clients to address questions, complaints and needs
  • Greeted visitors and directed patrons to appropriate locations or departments
  • Distributed memos, messages and faxes to appropriate parties to improve company correspondence
  • Updated client and employee information, financial records and schedules in company databases
  • Coordinated employee schedules and set dates for company meetings and appointments
  • Made reservations and booked accommodations for company trips, meetings and events
  • Created or maintained database of customer accounts
  • Developed employee teams and delegated office tasks to increase office productivity and success
  • Prepared spreadsheets, documents and data analysis reports for presentations and supervisor review

Medical Secretary

Canterbury District Health Board
01.2000 - 03.2009
  • Completed documents, case histories and forms, such as intake and insurance forms
  • Received and route messages and documents, such as laboratory results, to appropriate staff
  • Answered telephones and directed calls to appropriate staff
  • Transmitted correspondence and medical records by e-mail
  • Maintained medical records, technical library and correspondence files
  • Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
  • Compiled and recorded medical reports

Skills

  • Precise Data Entry
  • Numerical Skills
  • Skilled Typist
  • Proficient in Microsoft Office
  • Customer Service Excellence
  • Strong Interpersonal Communication
  • Online Content Editing
  • Quality Checking of work
  • Proof Reading
  • MYOB Basic
  • Intermediate level Xero
  • Digital Content Editing

References

Matt Walley, Montage Interactive & Synapse Ltd, Director/CEO Former Employer, (021) 271-0300, Matt@walley.co.nz

Timeline

Customer Service & Administration

Pool Chemicals & Servicing Company
09.2023 - 10.2024

Service Coordinator

Appliance Repairs
05.2022 - 06.2023

Web Content Editor

Montage Interactive Ltd
08.2015 - 05.2022

Administrator & Personal Assistant

Synapse Ltd
03.2009 - 08.2015

Medical Secretary

Canterbury District Health Board
01.2000 - 03.2009
CAROLINE SHERWOOD