Caroline Smith

Date of Birth: 04/05/75

• Belinda Foster, 021 2221977
• Melissa Stadler, 027 2918751

Full NZ Drivers Licence, Excellent, Own homeowner, Zero criminal offences

• Star Group, Administrator & Operations Support, 03/01/20, Present, Maintaining a high level of communication, written and verbal, with multiple clients and employees to provide a professional and smooth running of the business, General administration; including payroll, monthly P&L across food/beverage and wage costs, Ensuring strong customer and employee relations at all times, both in coordination and delivery, Business Development; driving new events and sales, while maintaining key client accounts., Financial reporting, HR Co-ordinator, on-boarding of new employees, Operational support to the business owner
• FCM Travel - Auckland, Accounts Payable, 07/13/18, 10/01/18, Daily/monthly statement reconciliations, transfer of deposits cumulatively at circa $2.4m annual volume, Daily invoicing of large number of hire vehicles and hotels for over 30 national FCM and Corporate Traveller offices, Replying to high volume of emails in an expedient manner, Intra-Team daily communications, Training of, and supporting new team members.
• Flight Centre Queenstown, International Travel Consultant & Team Manager, 01/01/07, 05/01/13, General International Travel Consultant, Setting achievable team and individual goals, Identifying & implementing strategies to improve customer relations., Monthly Managerial Meetings with Senior Staff, Electronic and tele-communications, Assisting with continual training of staff, Daily Customer Service Sales and Communications., Identifying and exceeding every clients expectations, Reaching monthly sales targets
• Surreal Restaurant, The Stables and Bunker Restaurant and Bar Queenstown, Manager, 05/01/02, 02/01/07, Recruitment of, and training new staff, Weekly staff rosters, Ordering and receiving/signing off produce and alcohol daily, Professional customer service