Caroline Taha

• Assisting clients in developing and setting realistic goals to promote positive change.
• Assisting clients in identifying community resources and connecting with appropriate services.
• Keeping clients engaged in social networks and communities for personal health and growth.
• Providing Psychological first aid in emergency situations

• Quality Assurance
• Handling confidential and sensitive information with discretion and tact.
• Maintaining physical and computer-based filing systems.
• Assisting with data entry and administrative support tasks to help meet team goals.

• Hiring, training, and overseeing staff of 20+
• Implementing policies and procedures
• Resolving customer enquiries/complaints
• Health and safety/compliance auditing
• Payroll
• Ordering
• Incident reporting

ADMINISTRATION

• Invoicing
• Stock reconciliation
• Cash management
• Daily banking

HEALTH AND SAFETY

• Developing processes and procedures to minimize workplace hazards.
• Ensuring HSSE policy is being adhered to
• Site safety auditing

CAFE MANAGEMENT

• Managing a small team
• Ordering, invoicing, stock replenishment
• Sales and stock reconciliation
• Ensuring Legal requirements are being adhered to