CAROL SAMU
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Picker Packer
DHL Supply Chain
04.2024 - Current
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Store Assistant
Tradestaff
12.2020 - 05.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Data Entry Clerk
Dimond Roofing
12.2020 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
PlaceMakers
02.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Sir Edmund Hillary Collegiate Senior School
12.2014
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Fast Typing Speed
- Accuracy and Attention to Detail
- Data accuracy
Languages
Samoan
Full Professional
English
Full Professional
Timeline
Picker Packer
DHL Supply Chain
04.2024 - Current
Store Assistant
Tradestaff
12.2020 - 05.2022
Data Entry Clerk
Dimond Roofing
12.2020 - 05.2022
Customer Service Representative
PlaceMakers
02.2018 - 03.2020
High School Diploma -
Sir Edmund Hillary Collegiate Senior School
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