Carolyn Bowden
Porirua,WGN
Summary
I have been a Hairdresser for 43 years. In that time I have had the privilege of seeing families grow from babies to adults whilst doing their hair. I am practical and creative, I love working with people, I enjoy a laugh.
I am now ready for something different to hairdressing, I have three children and four grandchildren who I love and am very involved with. I have developed great knowledge from being a mum myself and now learning a new generation of parenting through my grandchildren. I have visted Baby Factory far too many times as buying baby items is what fills my bucket now!
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Hairstylist
Akobe
Ngaio/Crofton Downs
10.2023 - Current
- Mentored junior hairstylists
- Increased salon revenue by upselling various hair care products
- Contributed to maintaining a clean work environment
- Developed strong relationships with clients through communication and understanding
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Initiated and engaged clients in conversations as part of personalized service.
- Trained salon staff
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients
- Built strong and lasting rapport with clients
- Created and maintained a fun happy working atmosphere
- Answered phone calls and made appointments using the software
Senior Hairstylist
HBN
Porirua, WGN
11.2015 - 07.2023
- Developed strong relationships with clients
- Contributed to maintaining a clean work environment
- Collaborated with a diverse clientele, accommodating unique needs
- Initiated and engaged clients in conversations as part of personalized service.
- Made and maintained great staff relationships
- Evaluated client needs and recommended honest recommendations
- Trained salon staff
- Maintained regular client list and successfully handled walk-in customers
- Developed loyal following of clients
- Answered phone calls and emails to schedule client appointments on the computer software
- Built strong and lasting rapport with clients
Senior Hairstylist/Manager
Justcuts
Johnsonville, WGN
03.2000 - 11.2015
- Increased salon revenue by upselling various hair care products and services to clients during appointments
- Encouraged a happy work environment
- Developed strong relationships with clients through effective communication and understanding of their specific requirements
- Contributed to maintaining a clean work environment by following sanitation guidelines
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Conducted staff training sessions on new products and tools
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Assisted in the recruitment process
- Initiated and engaged clients in conversations
- Promoted and sold service treatments
- Conducted and maintained inventory and set up retail displays to attract guest attention
- Evaluated client needs and recommended treatments
- Trained salon staff
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients
- Built strong and lasting rapport with clients
Skills
- Strong work ethic
- Customer service/relationship building
- Good communication skills
- Friendly/bubbly helpful
- Reliable
- Multitasking
- Being relatable
- Great people skills
Certification
Trade certificate in Hairdressing
Timeline
Senior Hairstylist
Akobe
10.2023 - Current
Senior Hairstylist
HBN
11.2015 - 07.2023
Senior Hairstylist/Manager
Justcuts
03.2000 - 11.2015