Salesforce
Years Customer Call Centre experience
Carolyn Powley
Upper Hutt,WGN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
Work History
Customer Service Representative
Resolution Life
04.2013 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Southland Girls' High School
Invercargill, STSkills
- Product Knowledge
- Complaint Resolution
- Problem-Solving Abilities
- Customer Service
- Computer Proficiency
- Problem Resolution
- Active Listening
Software
Talisman
Clas
Microsoft Outlook
BPMS
Online Click to Chat
WMS
Quickstream Credit Card Payment System
Clas online
Ampnet
ARSK
Salesforce
Timeline
Customer Service Representative
Resolution Life
04.2013 - 12.2023
Southland Girls' High School
Similar Profiles
Jamie ThomasJamie Thomas
Customer Care Advocate 2/ Disbursements Processing Tech at RESOLUTION LIFECustomer Care Advocate 2/ Disbursements Processing Tech at RESOLUTION LIFE
Divya SamathamDivya Samatham
Senior Test Engineer at Resolution LifeSenior Test Engineer at Resolution Life
Shania Rachael BoveyShania Rachael Bovey
Customer Service Executive at Resolution LifeCustomer Service Executive at Resolution Life
Mary WestMary West
Business Analyst at Resolution LifeBusiness Analyst at Resolution Life
Keita KotuaKeita Kotua
Housekeeper at The Collective ExperienceHousekeeper at The Collective Experience