Carolyn Riddle
Cambridge,WKO
Summary
I am a highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. I can multitask and prioritise workloads with little or no supervision. I can offer a strong dedication to informed patient care.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Leamington Medical Centre
01.2023 - Current
- Improved patient experiences by efficiently managing appointments and streamlining patient flow in the clinic.
- Enhanced clinic efficiency by assisting physicians and nurses with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories and vital signs.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment..
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Work under the delegation and direction of the practices' registered nurses.
Medical Receptionist
Leamington Medical Centre
09.2019 - 12.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Business Owner
Haeremai Health And Skin Care Clinic
01.2005 - 07.2019
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Performed a variety of beauty treatments, including facials, massages, reflexology, and laser hair removal, for optimal client results.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
Certificate in Primary Care Practice Assistance - Health Care
Wintec
Hamilton, NZ11.2023
B-Tech Degree - Somatology
Pretoria Technicon
Johannesburg11.2001
Skills
- I have a strong level of written and verbal communication
- I am a critical thinking, I take initiative, and have good problem-solving skills
- Client/ customer service excellence
- Take pride in being a part of a team
- Compassionate
- People orientated
- Good time management
Timeline
Medical Assistant
Leamington Medical Centre
01.2023 - Current
Medical Receptionist
Leamington Medical Centre
09.2019 - 12.2022
Business Owner
Haeremai Health And Skin Care Clinic
01.2005 - 07.2019
Certificate in Primary Care Practice Assistance - Health Care
Wintec
B-Tech Degree - Somatology
Pretoria Technicon
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