Carrie Fraser
Hawkes Bay
Summary
Experienced and energetic senior Customer Service Consultant and Administrator, returning to the work force after spending years at home raising my young family, and living in Canada for the past year.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance.
I am organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments . Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
On Call Clerical
Sea To Sky School District SD48
01.2024 - 07.2024
- Under the direction of the School Principal(s) preformed a variety of clerical and accounting tasks, while ensuring the efficient and smooth operation of a Primary and Secondary school offices
- Vast knowledge of database management, spreadsheets and word processing program's.
- Knowledge and familiarity with computerized attendance and scheduling programme.
- Implemented efficient systems for tracking employee hours, reducing payroll discrepancies and improving accuracy in timekeeping records.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Fostered an inclusive work environment through open communication channels and promoting diversity initiatives among staff members'' strengths.
Customer Service Agent
Air New Zealand
11.2019 - 04.2020
- Greeted and assisted passengers at check in, departure and arrivals to ensure customer needs were met on a timely, friendly and professional manner
- Updated systems and databases with customer information and processed documentation reflecting an accurate record of data and adherence to airline procedures
- Processed baggage in accordance with safety and security requirements and supported ongoing commercial validity of Air NZ
- Responded to and resolved customer queries and concerns and provided support during disruption and service recovery situations to ensure passenger needs and concerns were addressed
- Proactively sought opportunities to interact with the customer, provided special attention and recognition to facilitate a smooth transition through the airport
- Identified customers that required special assistance and had training in assisting passengers with disabilities, including the use of specialised handling equipment
- Built and maintained internal and external relationships and provided advice and support to facilitate the delivery of products and services
- Actively ensured the safety and security of all people, assets, systems and
Academy Administrator and PA to Regional and Sales Managers
AXA/AMP NZ
01.2010 - 07.2012
- Supported the growth and professionalism of AMP's financial Advice footprint in the education and development of existing Advisors
- Helped develop online software for financial advisers to become AFA qualified
- Provided QAN software training to staff nationally
- Assisted with the recruitment and training for the AMP Advisor Network
- Organised Financial Advisers, stakeholders and management conferences, courses, travel and events
- Helped customers to meet compliance requirements and add value to their businesses
- Displayed effective customer service to enable
Senior Client Service Officer
Jacques Martin
01.2009 - 01.2010
- Managed team workflow in Team Leaders' absence
- Acted as a backup for Team Leader when required
- Processed and assessed eligibility of all relevant claims
- Resolved client issues and processed customer transactions as appropriate
- Carried out quality control of all team work
- Ensured accurate customer database
- Implemented process improvements where necessary
- Maintained all relevant documented procedures Jacques Martin
- Managed and implemented projects as required by the team
Education
Microsoft Office Fundamentals, Outlook,Word, Excel
EDX
Online01.2018
Bachelor of Arts - Classical History And World Religions
Victoria University
Wellington01.2000
Hobbies and Interests
Running, swimming, water skiing, hiking, gym, reading, music and podcasts
Volunteer Experience
- Parent Liaison for the Taikura Rudolf Steiner Kindergarten
- Fundraising assistant for the Rudolf Steiner School and Kindergarten
Languages
English
Native or Bilingual
Hobbies
I enjoy swimming, snow skiing, hiking, the gym, podcasts, music and art
Timeline
On Call Clerical
Sea To Sky School District SD48
01.2024 - 07.2024
Customer Service Agent
Air New Zealand
11.2019 - 04.2020
Academy Administrator and PA to Regional and Sales Managers
AXA/AMP NZ
01.2010 - 07.2012
Senior Client Service Officer
Jacques Martin
01.2009 - 01.2010
Microsoft Office Fundamentals, Outlook,Word, Excel
EDX
Bachelor of Arts - Classical History And World Religions
Victoria University
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