Carys Henson
Mellons Bay,AUK
Summary
Goal-oriented Online Assistant/Support Supervisor with a strong commitment to reliability and punctuality. Excels in collaborative environments and possesses a keen enthusiasm for learning and growth. Passionate about travel and pursuing a career in the industry, while currently enrolled in a Hairdressing course at MIT, starting July 2026.
Overview
5
5
years of professional experience
Work History
Online Assistant
PAK'nSAVE Ormiston
05.2025 - Current
- Flexible with picking up shifts on days off
- Assisted customers with inquiries and product selection in a fast-paced environment.
- Collaborated with team members to maintain a clean and organized workspace.
- Resolved customer complaints effectively, ensuring positive shopping experiences.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints in a timely manner.
- Processed payments from customers via credit card, or other secure payment methods.
Support Supervisor
PAK'nSAVE Ormiston
Flat Bush, Auckland
02.2022 - Current
- Supervised daily operations of support team at PAK'nSAVE Ormiston.
- Trained staff on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Actively listened to customers' needs in order to identify potential solutions that could be used going forward.
- Checkout Experience
Waitress/Food Service Worker
Pakuranga Rugby Club
Pakuranga, Auckland
05.2021 - 01.2022
- Provided excellent customer service in a fast-paced sports club environment.
- Took orders for food and drinks and delivered them to guests.
- Took orders accurately and relayed them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in setting up and clearing tables for events and matches.
- Handled cash transactions and processed payments using point-of-sale systems.
- Collaborated with team members to ensure smooth service during busy hours.
- Supported bar staff by preparing beverages and serving drinks to patrons.
Education
Botany Downs Secondary College
Botany08-2022
Skills
- Customer relationship management
- Payment processing
- Cash handling
- Customer service
- Team collaboration
- Staff training
- Problem solving
- Time management
- Active listening
Timeline
Online Assistant
PAK'nSAVE Ormiston
05.2025 - Current
Support Supervisor
PAK'nSAVE Ormiston
02.2022 - Current
Waitress/Food Service Worker
Pakuranga Rugby Club
05.2021 - 01.2022
Botany Downs Secondary College