Summary
Overview
Work History
Education
Skills
Timeline
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Casey Crappē

Casey Crappē

Wellington,WGN

Summary

Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.

Due to my work place slowing down my hours have been reduced dramatically from full time to 5-10hours pw therefore I'm in search of a similar role or even interested in trying something completely new I am a fast learner, very bubbly, efficient in work areas a great friendly person who would love to join a new team and upgrade skills that I may or may not have already.

Overview

12
12
years of professional experience

Work History

Accommodation Manager/Head Cleaner

Bellevue gardens hotel
Wellington, Wellington
01.2018 - Current
  • Managed guest bookings the face of meeting guests
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas to ensure safety protocols are followed.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Oversaw recruiting, interviews and new employee hiring.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Responded to and resolved guest issues or complaints.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Provided leadership, insight and mentoring and training to newly hired employees to supply knowledge of various ways to keep guests satisfied and comfortable
  • Team leader work amazingly well as a team member as well as comfortability working on my own
  • Respond to other organizations through email and phone calls
  • Organization of the day to day cleaning (including restaurant and bar as well as accommodation)
  • Weekly meetings with management keeping them informed of issues etc happening throughout the week.
  • Organization of rosters/arrangements for cover etc
  • Cash handling

Professional Home Cleaner

Self employed
Wellington , Wellington
01.2013 - 01.2017
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Vacuumed carpets and rugs throughout the home.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Ironing washing folding if necessary
  • Cleaned light fixtures, ceiling fans, baseboards and other areas as needed.
  • Organized closets and cabinets according to client's preferences.
  • Emptied wastebaskets and disposed of trash properly.
  • Cleaned and disinfected bathrooms, including showers, bathtubs, toilets, sinks, counters, floors and mirrors.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Inspected finished work for quality assurance purposes.
  • Washed windowsills and window frames to remove dirt and dust.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety protocols when handling hazardous materials or chemicals.
  • Cleaned kitchen appliances like stoves, microwaves, refrigerators.
  • Swept and mopped hard surface floors such as tile or wood.

Education

Some College (No Degree) -

Hairdresser
Rotorua

Skills

  • Hospitality expertise
  • Staff training and development
  • Property management
  • Team player as well as working efficiently on my own
  • Time management skills
  • Communication skills
  • Team leader
  • Work well in all environments comfortable even out of my comfort zone
  • Work well under pressure
  • Health and safety compliance
  • Housekeeping supervision
  • Booking management
  • Housekeeping oversight
  • Guest accommodations
  • Front office staff
  • Telephone etiquette
  • Outstanding communication skills
  • Staff supervision
  • Reporting
  • Cash handling
  • Staff scheduling
  • Training and mentoring

Timeline

Accommodation Manager/Head Cleaner

Bellevue gardens hotel
01.2018 - Current

Professional Home Cleaner

Self employed
01.2013 - 01.2017

Some College (No Degree) -

Hairdresser

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Casey Crappē