Casey Guevarra
Auckland
Summary
As a dedicated Employment Case Manager for the Ministry of Social Development, I have developed expertise in client relationship management, problem solving and conflict resolution, enabling me to successfully navigate challenging cases and deliver meaningful outcomes for clients.
I am currently pursuing a Bachelor of Laws (LLB) and Digital Business part-time because I am passionate about the intersection of law and technology, in particular how legal expertise and technological innovation can solve real-world challenges in public service.
My proven abilities in conducting thorough assessments, build rapport with diverse individuals, maintain detailed documentation and navigate sensitive situations position me as a strong candidate for the NZSIS Case Office role, where I can apply practical and strategic solutions that support New Zealand's security interests.
Overview
4
4
years of professional experience
Work History
Employment Case Manager
Ministry of Social Development
06.2024 - Current
- Maintained detailed case notes and records of client interactions, ensuring accurate documentation of services provided.
- Developed customized employment plans for clients, identifying career goals and barriers to employment.
- Analyzed labor market trends to identify industries with high growth potential for targeted job development efforts.
- Collaborated with various community organizations to coordinate support services for clients, maximizing program impact.
- Facilitated workshops on job readiness skills, empowering clients to confidently enter the workforce.
Case Manager
Ministry of Social Development
10.2022 - 06.2024
- Educated clients on MSD's products and services, empowering them to make informed decisions about their needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Referred clients to appropriate community agencies and organizations to meet social and employment objectives.
- Where required, manage Reviews of Decision, Benefit Review Committee hearings and Requests for Information to uphold MSD’s policy and legislative requirements
Community Support Worker
Spectrum Care
05.2021 - 03.2023
- Assisted clients in achieving greater independence through responsive and person-centred care.
- Maintained accurate case records to track progress, sharing relevant updates with staff and stakeholders as needed.
- Conducted comprehensive needs assessments to tailor support services for individual client requirements.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Coordinated activities and resources to enhance social engagement and independence among clients.
Family Support Coordinator
Ronald McDonald House Charities
04.2022 - 01.2023
- Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Increased access to resources for families by establishing partnerships with local organizations and businesses.
- Manage booking requests and place families into the House or contracted accommodation
providers according to the individual family’s needs.
Medical Receptionist
Greenwood Medical Centre
10.2021 - 10.2022
- Coordinated appointment bookings and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Bachelor of Laws - Law
University of Waikato
11-2029
High School Diploma -
Pakuranga College
11-2017
Skills
- Case Management
- Relationship Building
- Documentation and Record Keeping
- Office Administration and Organisation
- Problem Solving
- Conflict Resolution
- Decision-Making
- Critical thinking
- Communication Skills
- Client Interviewing
- Collaboration and Teamwork
- Self-Discipline and Professionalism
Timeline
Employment Case Manager
Ministry of Social Development
06.2024 - Current
Case Manager
Ministry of Social Development
10.2022 - 06.2024
Family Support Coordinator
Ronald McDonald House Charities
04.2022 - 01.2023
Medical Receptionist
Greenwood Medical Centre
10.2021 - 10.2022
Community Support Worker
Spectrum Care
05.2021 - 03.2023
High School Diploma -
Pakuranga College
Bachelor of Laws - Law
University of Waikato
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