Summary
Overview
Work History
Education
Skills
Timeline
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Casey Jones

Hamilton,WKO

Summary

Capable at managing high-pressure situations, I excelled in customer service and multitasking at Keystone Bar and Restaurant. Demonstrating reliability and problem-solving skills, I enhanced guest satisfaction and resolved complaints with professionalism. My expertise includes money handling and alcohol awareness, ensuring a safe and welcoming environment.

Overview

6
6
years of professional experience

Work History

Waitress / Bartender

Keystone Bar and Restaurant
07.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Dominos Delivery Driver

Dominos's Pizza
05.2022 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Cleaner / Helper

ESPlastics
12.2018 - 02.2019
  • Improved cleanliness and sanitation by diligently performing weekly cleaning tasks.
  • Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
  • I was given the opportunity to develop my skills by having different areas of responsibilities such as cleaning, packaging and work on the computer which all required me to be quick at learning what to do.

Education

The Training Bureau
Hamilton, NZ
08.2023

Rototuna Senior High School
Hamilton, NZ
12.2022

Skills

  • Customer Service
  • money handling
  • Reliable and Responsible
  • Problem-Solving
  • work well under pressure
  • Alcohol awareness

Timeline

Waitress / Bartender

Keystone Bar and Restaurant
07.2022 - Current

Dominos Delivery Driver

Dominos's Pizza
05.2022 - 07.2022

Cleaner / Helper

ESPlastics
12.2018 - 02.2019

The Training Bureau

Rototuna Senior High School

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Casey Jones