Casey Swasbrook
Napier City,HKB
Summary
Highly organised and versatile administrative professional with extensive experience in customer service, order entry, office administration and health and safety management within the pharmaceutical and retail industry. Demonstrated career progression from entry level warehouse roles to department manager and office based administration, showcasing strong leadership, attention to detail and problem solving skills. Experienced in supporting diverse teams and engaging with both staff and customers in high compliance environments. Currently commencing a Bachelor of Primary Education seeking a role with a 4-day work week to balance study and placement commitments, bringing reliability, professionalism and excellent organisational skills to support daily operations and team efficiency.
Overview
14
14
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Customer Service, Order Entry and H&S Manager
iMIX Pharmaceutical
Onekawa, Napier
07.2022 - Current
- Manage customer service and order entry, responding to inquiries and keying patient orders accurately
- Handle invoicing and support workflow processes in a regulated pharmaceutical environment
- Maintain clear communication with customers
- Oversee Health & Safety administration including reporting, documentation and compliance
- Oversaw inventory management to maintain adequate stock levels and minimize shortages.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Previously progressed from Inwards Goods & Dispatch Assistant to Department Manager, gaining strong organisational, leadership and administrative skills
Duty Manager
Shannon Four Square
HOROWHenua , Shannon
01.2017 - 09.2022
- Supervised daily operations and staff performance in a high-volume retail environment.
- Managed inventory levels and ensured product availability for customers.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Ensured adherence to health and safety regulations throughout the premises.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Volunteer
Shannon Youth Group
HOROWHenua , Shannon
01.2020 - 07.2022
- Organized engaging activities for youth to promote social interaction.
- Maintained a safe and welcoming environment for all participants.
- Facilitated workshops to enhance youth’s creativity and learning.
- Managed supplies and materials for various programs and events.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Volunteer
Rangatahi Ora Group
HOROWHenua , Shannon
01.2020 - 07.2022
- Supported Māori youth in community programs, providing guidance, encouragement, and a safe welcoming environment
- Gained valuable insights into Māori culture, tikanga and youth engagement practices
- Assisted with organising activities and coordinating events
- Worked closely with team leaders and other volunteers to ensure smooth programme delivery
- Developed strong communication, interpersonal and mentoring skills while supporting young people’s development
Volunteer
Shannon Kids Club
HOROWHenua , Shannon
01.2012 - 07.2022
- Organized engaging activities for children to promote social interaction.
- Facilitated workshops to enhance children's creativity and learning.
- Maintained a safe and welcoming environment for all participants.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Provided assistance to staff in the daily operations of the organization.
Education
Manawatu College
HOROWHenua , FoxtonSkills
- Excellent customer service skills responding to customers via email and phone
- Order entry, invoicing and workflow
- Health and safety
- Great sense of humour
- Office organisation and filing
- Microsoft Office (Outlook, Word, Excel, Teams)
- Handling sensitive and confidential information
- Maintaining accuracy and attention to detail
- Mentoring and supporting young people in volunteer programs
- Stock control, inventory, inwards and outwards goods processing
- Open minded and eager to learn
Certification
- First Aid Level 1
- Full Drivers License
References
References available upon request.
Timeline
Customer Service, Order Entry and H&S Manager
iMIX Pharmaceutical
07.2022 - Current
Volunteer
Shannon Youth Group
01.2020 - 07.2022
Volunteer
Rangatahi Ora Group
01.2020 - 07.2022
Duty Manager
Shannon Four Square
01.2017 - 09.2022
Volunteer
Shannon Kids Club
01.2012 - 07.2022
Manawatu College