Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Cass Forman

Amberley,Amberley

Summary

Dynamic professional with extensive experience in inventory management and customer service at Super Liquor. Proven track record in sales reporting and team supervision, driving sales growth while fostering a collaborative environment. Adept at training staff and ensuring compliance, consistently enhancing operational efficiency and customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Manager

Super Liquor
Rangiora
11.2023 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of all invoice transactions.
  • Documented all invoice processing activities in accordance with internal audit requirements.
  • Verified stock availability from vendors before placing orders.

Duty Manager

Super Liquor
Belfast
01.2021 - 10.2023
  • Monitored inventory levels to ensure product availability for customers.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Duty Manager

Waipara Springs Winery & Cafe
06.2019 - 07.2021
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Provided information about menu selections and made recommendations.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Pitched in to deliver food and beverages to tables during high-volume periods.

Cleaner Supervisor

Christchurch Holiday Homes
Christchurch
04.2016 - 12.2018
  • Handle disciplinary issues according to established procedures, and document warnings given in accordance with organizational guidelines.
  • Promote good working relationships between cleaners by encouraging team spirit among colleagues.
  • Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
  • Organize regular deep cleans in critical areas, such as bathrooms or kitchens, and monitor progress throughout the process.
  • Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.

Paintshop Assistant

Bruce Raxworthy panel & Paint
Chirstchurch
02.2016 - 08.2016
  • Worked effectively in team environments to make the workplace more productive.
  • Cleaned and polished exteriors of vehicles using cloths, waxes, polishes, and cleaning agents.
  • Vacuumed interiors to remove dirt and debris from carpets, upholstery, mats and other surfaces.

Room Attendant

Clear Water Resort
Christchurch
01.2015 - 01.2016
  • Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
  • Ensured that all appliances were in proper working order by testing them regularly.

Waitress/chef training

Kings gate
Christchurch
05.2004 - 11.2005
  • Took orders for food and drinks and delivered them to guests.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Replenished beverages when necessary.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Performed basic math calculations when computing bills for customers' meals.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Skills

  • Inventory management
  • Sales reporting
  • Customer service
  • Invoice processing
  • Team supervision
  • Staff training
  • Supplier communication
  • Product knowledge
  • Compliance
  • Sales growth

References

Tania Morgan -0272263263

Kelly Demmocks - 0274878985

Certification

  • LCQ
  • Liquor License

Timeline

Assistant Manager

Super Liquor
11.2023 - Current

Duty Manager

Super Liquor
01.2021 - 10.2023

Duty Manager

Waipara Springs Winery & Cafe
06.2019 - 07.2021

Cleaner Supervisor

Christchurch Holiday Homes
04.2016 - 12.2018

Paintshop Assistant

Bruce Raxworthy panel & Paint
02.2016 - 08.2016

Room Attendant

Clear Water Resort
01.2015 - 01.2016

Waitress/chef training

Kings gate
05.2004 - 11.2005

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Cass Forman